Events Operations Manager - Stellenbosch

SUMMARY:

POSITION INFO:
REQUIRED COMPETENCIES:
Strong financial and commercial acumen
Advanced negotiation skills
High emotional intelligence
Conflict management capability
Exceptional attention to detail
Strong systems thinking ability
High accountability and ownership mindset
Strategic thinking with operational execution ability
Excellent written and verbal communication
CRM literacy and digital competence
Sales confidence and presentation ability

RESPONSIBILITIES:
OPERATIONAL INTEGRATION & TEAM ALIGNMENT
Serve as the operational glue between all internal and external stakeholders
Ensure alignment between kitchen, bar, garden, maintenance, cleaning, supervisors, and suppliers
Resolve misalignment before it becomes operational risk
Maintain structured pre-event briefings
Ensure clarity of roles, timelines, and accountability
Outcome: Seamless execution with clear accountability and zero avoidable chaos.

VENUE SALES & CONVERSION SUPPORT
Conduct professional, high-conversion venue viewings
Present the venue confidently and strategically
Understand client psychology and close effectively
Assist with structured quotations
Support revenue growth and booking pipeline stability
Outcome: Consistent revenue growth and improved booking conversion rates.

CRM DISCIPLINE & DOCUMENT CONTROL
Maintain impeccable CRM usage and data accuracy
Ensure all client communication is documented
Finalise detailed and accurate BEOs
Ensure version control of function sheets
Prevent miscommunication through documentation excellence
Outcome: Accurate documentation that eliminates preventable operational errors.

SUPPLIER & STAKEHOLDER MANAGEMENT
Maintain strong supplier relationships
Negotiate rates and service expectations
Hold suppliers accountable to venue standards
Ensure compliance with venue protocols
Manage supplier access, timing, and breakdown
Outcome: Reliable supplier partnerships aligned with venue standards and budgets.

ESTATE SERVICE STANDARDS & LEADERSHIP
Lead Event Supervisors with authority and clarity
Set five-star service benchmarks
Provide performance feedback
Build a culture of ownership and accountability
Remain calm, decisive, and solutions-focused under pressure
Outcome: A disciplined, professional team delivering consistent five-star service.

INNOVATION & SYSTEM IMPROVEMENT
Identify operational inefficiencies
Improve planning systems and checklists
Streamline processes for scalability
Drive continuous improvement
Outcome: Improved systems that increase efficiency, scalability, and profitability.

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