SUMMARY:
To design strategic business plans and implement an integrated and holistic Human Resources, Marketing & Communications, ICT and Facilities Management support
POSITION INFO:
Position : Executive Manager Corporate Services
Duties and Responsibilities Include (but are not limited to):
• Corporate Services Strategy, Policies and Business Processes
Develop and oversee the implementation of HR, Communications & marketing, ICT and Facilities Management strategies, policies and business processes for ASA by:
• Commissioning research on latest trends;
• Ensuring that all HR, Communications & Marketing, ICT and Facilities Management strategies, policies and business processes contribute to ASA’s strategic goals;
• Developing and guiding business units on the interpretation and effective implementation of HR strategies and policies;
• Determining and developing strategic intervention mechanisms to mitigate problems/challenges, related to efficient, effective implementation of uniform procedures and policies;
• Regularly reviewing HR, Communications and Marketing, ICT and Facilities Management policies and procedures in accordance with relevant legislation.
• Facilities Management
Manage ASA facilities in relation to security, maintenance and services of work facilities by:
• Investigating availability and sustainability of options for alternative premises;
• Calculating and comparing costs for required goods and services to achieve value;
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• Planning workspace for future development in line with strategic business objectives;
• Ensuring provision of essential central facilities such as reception, security, maintenance, mail, archiving, cleaning, catering, waste disposal and recycling;
• Ensuring that buildings used meet health and safety requirements and facilities comply with legislation;
• Planning best allocation and utilization of space and resources for new buildings or re-organisation of current premises;
• Developing a business continuity plan for ASA
• ICT Services Management
Manage and coordinate all ICT related activities and resources by:
• Identifying and acquiring the organisation’s ICT needs;
• Ensuring effective Web ad Database administration;
• Managing the implementation and maintenance of ICT network infrastructure;
• Coordinating and managing all Information services related projects in support of the organisation’s strategic objectives;
• Overseeing the provision of effective ICT client support services;
• Developing, managing and implementing an ICT Disaster Recovery Plan;
• Ensuring the implementation and maintenance of an effective ICT security policy;
• Overseeing the implementation and maintenance of an ICT security control process;
• Improving knowledge management and data protection; and
• Ensuring compliance with National Archives standards.
• Recruitment and Selection
Manage and implement recruitment and selection processes by:
• Undertaking workforce planning to align business needs and priorities of ASA with that of the workforce in order to achieve organisational objectives;
• Identifying and fostering management potential to enable succession planning;
• Developing and evaluating the criteria for successful selection of candidates;
• Determining fairness in personnel decisions;
• Demonstrating the value of selection; and
• Integrating selection with other business processes and systems.
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• Organisational Development
Develop Organisational Development intervention to develop sound mployee wellness and relations and create a culture of good performance by:
• Designing, implementing and reviewing organizational structures in line with the organizational life cycle and in collaboration with business units;
• Conducting market research as well as annual surveys into current and new remuneration practices;
• Providing expert advice and support to the Human Resources and Remuneration Committee;
• Commissioning organizational perception surveys and review results for interventions after discussion with the Executive Team;
• Identifying opportunities for performance improvement through reviews in order to understand barriers and possible solutions;
• Evaluating exit interview feedback and submit report to Exco with recommendations to develop a retention strategy;
• Benchmarking HR service delivery against global best practices;
• Identifying and addressing gaps and opportunities for improvement; and
• Ensuring compliance with the performance management policy.
• Performance Management
Oversee Performance Management in ASA by:
• Ensuring all employees have signed performance agreements;
• Ensuring that management conduct employee appraisals;
• Overseeing the performance management process in ASA; and
• Ensuring that employee training and development needs are identified.
• Annual Skills Development Plan
Manage and oversee the development and review of annual skills development plans by:
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• Managing the development, coordination and implementation of skills audit processes;
• Managing the implementation of the Workplace Skills Plan;
• Managing the collection analysis and consolidation of data for compilation of a monthly, quarterly and annual training report;
• Aligning education, training and development with skills requirements;
• Developing and maintaining a secure and comprehensive skills development database system.
• Ensure quality assurance of all Human Resources Development interventions
• Labour Relations
Manage the development and implementation of Labour Relations processes for ASA by:
• Creating, fostering and managing an environment of positive employee relations which drives engagement and inclusion;
• Anticipating and advising the Executive Team on the impact that strategic or operational decisions will have on employee and labour relations;
• Ensuring regular communication with staff and management to ensure the smooth running of operations;
• Obtaining mutual agreement on the resolution of issues, meetings required and the delivery of inter-dependent outputs and results;
• Documenting the interaction with the relevant role players for future reference purposes; and
• Ensuring compliance with relevant Labour legislation.
• Stakeholder Relationship Management
Oversee Stakeholder Relationship Management by:
• Measuring and ensuring service driven outcomes and evaluate and report on results to the Department of Public Works and Infrastructure;
• Interacting with organized stakeholder forums to drive a coordinated approach to the development of a positive stakeholder experience;
• Developing partnerships and share knowledge with relevant stakeholders;
• Overseeing strategic interventions that will contribute to ASA’s overall media profile and reputation;
• Monitoring trends and benchmarking best practices both nationally and internationally; and
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• Networking on various platforms with industry thought leaders to share and discuss best practices.
Qualifications and Experience:
• B Degree in HRM/HRD, Industrial Relations or Public Administration
• Registration with relevant Professional Body
• 8 years’ experience managing Corporate Services
Skills and competencies:
• Understanding of the public sector environment and transformation challenges
• Knowledge of BCEA, SDA, EEA, LRA, PFMA and Public Sector Regulations
• Knowledge of Government Budget Systems and Procedures
• HRM Strategies and Implementation thereof
• Leadership and Strategic Management
• Change Management
• Interpersonal Skills Presentation and Facilitations Skills
• Report Writing
• Conflict management
• Sound Analytical and Problem-solving skills
• Policy formulation
• Negotiation
• Influencing
• Coaching and mentoring
• Project Management
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