Export Inland Freight Forwarding Controller

Recruiter:

Tower Group

Job Ref:

548420119

Date posted:

Tuesday, July 30, 2024

Location:

Durban, South Africa

SUMMARY:
-

POSITION INFO:

JOB DESCRIPTION:

To manage and coordinate inland freight forwarding operations for exports, including cross-border logistics control, truck fleet management, coordination with clearing agents and warehouse service providers, file keeping, and daily operational management.

Main Duties and Responsibilities:

Operational Management

Oversee and manage inland freight forwarding operations for export shipments, ensuring timely and efficient movement of goods.
Coordinate and manage the truck fleet, including scheduling, maintenance, and route planning.
Work with clearing agents to facilitate customs clearance and ensure compliance with regulations.
Collaborate with warehouse service providers to ensure proper handling, storage, and dispatch of export goods.
Maintain accurate and up-to-date records of all operational activities, shipments, and documentation.

Customer Service

Provide exceptional customer service by addressing and resolving client inquiries, issues, and concerns related to export shipments.
Communicate with clients to provide updates on shipment status and resolve any operational challenges.
Develop and maintain strong relationships with clients to ensure high levels of satisfaction.

Communication

Serve as the primary point of contact between the company, clients, clearing agents, warehouse providers, and truck fleet operators.
Ensure effective communication and coordination among all parties involved in the export inland freight forwarding process.
Report to the Project Manager on daily operational activities, performance metrics, and any issues affecting logistics.

Reporting

Prepare and submit regular reports on export inland freight forwarding operations, fleet management, shipment statuses, and client interactions.
Monitor and analyze performance metrics related to export operations and fleet management.
Maintain comprehensive files and documentation related to all operational activities and transactions.

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