Ensure the availability of a fully functional Automated Teller Machine (ATM) service to customers including the custody and balancing of ATM cash, processing of ATM deposits and handling of the ATM computer reports. Understand and manage the risks associated with the custody of ATM’s through an effective system of controls, as well as maintain a high level of integrity and ethical standards
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Ensure that the ATM terminals are correctly stocked with cash and stationary (as per order instruction)
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Maintain close liaison with the control center to ensure that equipment problems are dealt with promptly.
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Ensure that potential faults that could cause equipment to malfunction are identified and resolved timeously.
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Ensure that all ATM terminals cubicles are kept clean and maintained in good condition.
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Control ATM cash according to laid-down instructions (ATM, bags or canisters must be sealed)
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Balance cash at the required intervals (add or top-up).
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Ensure correct process has been followed and correct details entered on the ATM (system)
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Obtain slip for every replenishment
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Report no service or change in service
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Report and action differences in ATM cash promptly (daily or as and when required / instructed).
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Ensure that ATM cash is safeguarded against unnecessary and preventable loss (at all time)
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Clear cash deposits accurately promptly if applicable
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Hand irregular deposits or those requiring scrutiny to the BSO or any other designated officer for scrutiny promptly.
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Ensure Delivery to Bank or G4S Cash Centre
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Action ATM reports as listed on the duty list promptly in terms of laid-down instructions.
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Ensure ATM slips are controlled and delivered to the cash centre
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Reconcile ATM cash daily (same day) as per laid down procedure
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Not allowed to leave premises if not in balance
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Carries out other duties within reason, requested or instructed by senior staff which duties are in the interest of the company
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Embrace a culture of “Safety First”
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Adhering to company Health and Safety Procedures and not only isolated to vehicle safety
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Do not expose self, vehicle, assets and crew to any risks
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Do not expose any member of the public or customers at risk
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Participate in safety forums at the branch level
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Reporting of all safety incidents to the Control Room and ensure that an OB number is obtained
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Attend safety education and refresher programmes
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Comply with ALL safety policies and procedures in the workplace
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Wear protective clothing (bulletproof vests) at ALL times in the performance of one's duties (this includes any Secure environment)
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Obey any reasonable instruction/duties issued by branch management
