F&B Duty Manager

SUMMARY:
Iconic Hotel, part of an international group based in Cape Town is looking for a F&B Duty Manager to ensure the smooth and efficient operation of the Front of House and Food & beverage departments and coordinate with various other departments in order to ensure personalised, prompt and flawless service to all guests.
 
The position will also act a as a ‘One Point Contact’ for all the in-house guests, in case of guest requests, complaints or any other feedback.

POSITION INFO:
Duties:

Scheduling of the associates and allocation of duties to ensure the maximisation of associate productivity and minimise payroll costs.
Lead and create a work environment that is high in employee morale and provides constant learning & development
Develop systems and procedures that achieve higher cost efficiency and guest satisfaction.
Maintain the logbook and effective follow up system, check the daily arrival list and monitor all VIP movement.
Ensure that the guest has a pleasant stay by supervision of room allocations, smooth check in & check out and special requirements of the guest.
Coordinate with departments to ensure that all the security, hygiene and aesthetic standards of the hotel are met.
Act as a ‘One Point Contact’ for the guest and constantly interact with guests to solicit feedback.
Prepare reports on Occupancy, Average rates, Reservations etc.
Monitor daily performance and manage revenue through revenue and yield management techniques.
Monitor F&B outlets and liaise with restaurant managers about availably and upselling at the front desk
Actively promote the F&B restaurants to all resident guests
Assist restaurant managers with any F&B related complaints or queries which may occur
Stay self-informed on what activities are available in the city and to establish close contacts with people in these areas to provide information
Ensure through regular monitoring of GSTS and feedback, prompt, efficient and accurate service to all guests.
Maintain the Guest History Tracking System and updating of all the guest profiles.
Monitor the business of competition hotels in terms of new accounts and rates.
Ensure that all the operational standards set for all the processes are followed.
Coordinate operations with Club Floor, Concierge, Travel Desk or any other sub departments, through the guest cycle.
Ensures norms, procedures and systems for safety and security of guest belongings
Maintain regular contacts with corporate and individual customers and build strong relationships with them.
Assists in Front Office Operation / Systems as and where required.
Ensures that you work in a safe manner that does not harm or injure self or others.
Involved with Health & Safety within the department. Ensuring compliance within the department and that Health & Safety directives are carried out.
Anticipate possible and probable hazards and conditions and either correct them or take action to prevent them from happening.
Ensure that the highest standards of personal hygiene, dress, uniform, appearance, body language and conduct maintained.
Continuously endeavour to improve the department’s efficient operation, and knowledge of own job function.
Efficient implementation of all work related instructions given by the superiors / management.

Requirements:

Grade 12
A formal hospitality qualification
At least 3-4 years’ experience in a similar position at a large, high-end hotel