F&O Lead Consultant MS Dynamics 365

 

Recruiter:

Sentinel Staffing Services

Job Ref:

CET003686/MO

Date posted:

Sunday, May 15, 2022

Location:

Centurion, South Africa

Salary:

Negotiable


JOB SUMMARY:
Our client in Centurion is looking for a MS Dynamics 365 Lead Consultant (F&O)

JOB DESCRIPTION:

Duties & Responsibilities
  • Fulfil a team leader role to several consultants, which includes the team member’s first line of support,
  • advise.
  • Responsible for consultant productivity.
  • Responsibility to ensure work allocation is divided between team members.
  • Assist the consultants with any issue and problems they may encounter on their projects.
  • Coordinate and conduct training to up skill consultants.
  • Reports to Resource Manager regarding individual consultant overall performance and productivity.
  • Conduct scoping session on projects.
  • Assist with resource budgeting at year end.
  • Responsible for building and maintaining the relationship between company and client at all levels of client business.
  • Be the contact point for client-specific complaints, issues and requirements.
  • Identify potential cross and up sell opportunities and work alongside with the Sales Department provide solution to client.
  • Find software solutions for new and existing business processes.
  • Keep customers informed of new product developments and IT innovation opportunities.
  • Interesting customers in the IT product range that out company has.
  • Assist with the Sales Department with proposals to the client.
  • Sell to clients in terms of simpler sales, such as software upgrade, customised reports and additional licensing.
  • Responsible to resolve or allocate support calls logged at Client Care.
  • Conduct client requirements.
  • Provide and or perform QA Requirements Analysis to provide solution and meet the client’s expectation.
  • Ensure update Site Sheet is available for clients.
  • Ensure latest versions of customisation are available in source.
  • Manage 4Sight risk at the client.
  • Assist CRM with customer payment collection
  • Working with customers and ensuring good communication with customers and within the team.
  • Managing the sourcing and delivery/implementation of products to the customer.
  • Provide after-sales/after implementation support.
  • Participate in product development, evaluation, marketing and client education activities.
  • Talk to IT experts (analysts, designers, programmers and educators).
  • Perform continuous updates and own knowledge of products.
  • Analyse database and data structures to assist in implementation.
  • Very good knowledge of tools to manipulate data and format the data.
  • Talk with other team members (consultants, analysts and programmers) to check functionality back to systems specifications and develop solutions as problems or issues arise.
  • Identifying risks in projects and communicate with project managers and customers.
  • Personable and well-presented.
  • Good communication and presentation skills.
  • Perseverance.
  • Able to understand clients’ needs quickly.
  • Willing to update product knowledge on an ongoing basis.
QUALIFICATIONS
  • All Dynamics ERP consultants will be required to complete and maintain their Microsoft Certifications.

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.


 

 

 

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