Federal ICT Associate (IT Support Engineer)

SUMMARY:
A large, fast-paced organisation is seeking a reliable and service-driven Federal ICT Associate to join its IT Department.

This role is focused on providing high-quality ICT support to internal users, maintaining systems and networks, and supporting business applications to ensure operational continuity across offices and events. The successful candidate will work closely with the ICT Manager and broader teams to deliver stable, secure, and responsive IT services.

POSITION INFO:
This opportunity suits someone who enjoys hands-on IT support, problem-solving, and working in a dynamic, high-pressure environment.

Key Responsibilities

• Provide professional ICT support to staff and stakeholders across applications, hardware, and infrastructure.
• Install, configure, test, and maintain networks, operating systems, software, and system management tools.
• Perform fault finding on desktops and laptops when tickets are logged.
• Provide basic troubleshooting on LAN/WAN, Wi-Fi, and IP networks, escalating where required.
• Set up laptops, desktops, printers, phones, and replacement equipment.
• Maintain and administer Windows Server, Windows Desktop, Mac OS, antivirus systems, and Office 365.
• Manage and respond to tickets through the service desk system, ensuring timely resolution and escalation.
• Support meetings, conferences, and off-site events with ICT setup and testing.
• Assist with implementation, upgrades, and support of business applications.
• Maintain ICT asset registers, equipment records, and procurement documentation.
• Obtain quotes for hardware and services and ensure equipment is tracked and signed in/out correctly.
• Travel to regional offices for support and events when required.

Minimum Requirements

• National Senior Certificate (Matric).
• Certificate or Diploma in IT or related field.
• Minimum 2 years’ experience in an ICT / IT Support role.
• Experience supporting Microsoft Office applications.
• Experience with Windows Operating Systems, installations, and troubleshooting.
• Exposure to network setups and issue resolution.
• Experience troubleshooting desktop and laptop hardware.
• Basic to intermediate knowledge of computer hardware and networking.

Technical Exposure

• Windows Server and Desktop environments.
• Active Directory administration.
• Office 365 administration.
• LAN/WAN, Wi-Fi, IP networking.
• Antivirus and endpoint protection.
• Ticketing systems and service desk workflows.

Skills & Attributes

• Strong communication skills.
• High attention to detail.
• Excellent time management and organisation.
• Able to work independently and take initiative.
• Performs well under pressure.
• Comfortable supporting demanding users and environments.
• Additional South African language advantageous.

Additional Requirements

• Valid driver’s licence advantageous.
• Access to a reliable, insured vehicle.
• High level of confidentiality, integrity, and professionalism.
• Ability to meet tight deadlines in a high-pressure environment.

What’s On Offer

• Permanent role with probation period.
• Exposure to a broad ICT environment.
• Dynamic, fast-paced working environment.
• Opportunity to grow within a professional IT team.
• Market-related remuneration.