Field Maintenance Technician (Water Treatment)

SUMMARY:

An innovative and fast-growing supplier of water treatment technology, mainly to the agricultural industry is seeking a qualified Field Service Technician to perform all installations and maintenance of hydrogen peroxide units, including planned and unplanned after sales service activities to sustain and strengthen the ongoing relationship between customers and company.

POSITION INFO:

Minimum requirements for the role:

• Must have a tertiary qualification in a technical or water-related field, or relevant trade certification
• Minimum two years’ work experience, ideally in the water treatment or related industries will be required
• Knowledge of and experience in water treatment technologies, systems and principles would be a distinct advantage
• Good communication skills, with the ability to interface with internal and external stakeholders of all levels, are important
• Must have a valid drivers’ license and be willing and able to travel extensively within South Africa and occasionally into Africa
• Must be willing and able to work outside normal hours during breakdowns or service requirements
• The ability to manage own workload and plan all activities is essential for this role

• Providing field service and technical support to existing customers in the field of water treatment.
• Installing, repairing, upgrading, moving, and maintaining all onsite solutions designed and supplied to customers.
• Carrying out high quality site installations, site inspections, repairs, preventive maintenances or troubleshooting at customer site without supervision and within project timescales.
• Assisting dealer technicians in installing, commissioning, and troubleshooting faults.
• Carrying out, without supervision, corrective maintenance, within acceptable timescales, escalating any solution problems if required and maintaining ownership of the problems until the customer is satisfied.
• Attending to service calls and providing telephone support.
• Overseeing emergency corrective maintenance.
• Generating parts and service RFQs from end users or through dealerships.
• Leading company installation personnel on site when required.
• Providing feedback and reporting on any ongoing problems, including reliability or under performance to management.
• Completing and submitting the relevant reports and documentation for installations.
• Engaging with the end users and represent the company in a professional and positive manner.
• Providing input on product development needs and opportunities to the Sales Manager, Executive Director and OEM.
• Assisting the sales team in promoting and sale of upgrades and parallel projects on site.
• Identifying and implementing improvements that enhance customers interactions.
• Traveling in and around Sub Saharan Africa, including surrounding countries and international travel.