Field Sales Applications Engineer

SUMMARY:
We are seeking a Field Sales Applications Engineer to join our client, a leading global company specialising in mechanical agitators for diverse industries. The role involves driving business growth in Africa by delivering customised solutions to clients. Responsibilities include onsite technical consultations, client needs identification, complaint management, custom design advising, sales support, and contributing to technical marketing content. The ideal candidate will possess strong sales skills and act as a trusted advisor, highlighting the unique benefits of the company's solutions.

POSITION INFO:
Key Responsibilities:

• Proactive Needs Identification: Engage with clients to uncover both apparent and latent needs, translating insights into inquiries for tailored solutions.
• Business Development: Lead initiatives to discover new opportunities for mechanical agitator applications within targeted industries.
• Advisory Role: Provide critical input to the application engineering team, aiding in the development of custom design proposals.
• Sales Support: Collaborate with the sales team to articulate the benefits of the company's equipment and facilitate deal closure.
• Onsite Technical Assistance: Offer expert guidance to clients, ensuring mechanical agitators align with operational needs and uncovering further opportunities.
• Complaints Management: Address and resolve customer complaints promptly, reinforcing client relationships and identifying additional business opportunities.
• Installation and Commissioning Support: Oversee installation and commissioning processes, ensuring seamless setup and identifying additional client needs.
• Support for Marketing: Provide technical writing and ideas for marketing opportunities, enhancing product visibility and understanding.

• Conduct targeted market research to identify business opportunities within niche markets.
• Visit clients for technical consultations, emphasizing the customisation and advantages of the company's solutions.
• Serve as a liaison between clients and internal teams, ensuring proposals and marketing materials are technically accurate and tailored to market needs.
• Support sales and marketing teams by providing technical insights, facilitating negotiations, and highlighting the company's value proposition.

• Bachelor's degree in mechanical engineering or equivalent experience, with a strong understanding of mechanical agitator technology.
• Demonstrated experience in working with mines and mineral processing plants in Africa.
• Ability to uncover client needs and effectively communicate the value of tailored solutions.
• Proficient in collaborating with engineering and marketing teams to develop proposals and promotional materials.
• Exceptional communication, negotiation, and relationship-building skills.
• Willingness to travel extensively across Africa.
• Fluency in English (proficiency in Swahili or French considered a plus).