SUMMARY:
Leading medical equipment supplier requires an experienced Field Service Engineer with surgical systems experience to join their team in Bloemfontein.
POSITION INFO:
Working within the Bloemfontein Field Service team, carrying out the installation, service and maintenance of the state-of-the-art surgical systems, install base of equipment. The successful candidate will play a key role in ensuring maximum system up-time and enabling surgical teams to get the best clinical value from the surgical platform and ensuring service agreements and warranty obligations are fulfilled. This is a challenging role, where technical-, troubleshooting- and customer-facing skills are combined. This role will work closely with the Business Development Manager, Business Unit Manager and Technical Manager / Branch Manager.
Assessing, installation, trouble shooting, repair and scheduled maintenance of integrated surgical systems in compliance with regulations and quality standards
Ensuring preventative maintenance actions are carried out precisely and on time and ensuring that all service works are clearly and accurately documented
Performing remote log analysis using dedicated engineering tools
Maintaining service logs, internal service records and accurate configurations of the installed systems ensuring compliance with all relevant medical device regulations
Taking ownership of customer issues from identification of issue right through to resolution and maintaining great customer satisfaction
Provide technical support to end-users and internal customers including Commercial, Marketing and Clinical Implementation teams
Maintain and develop the Technical Support and Service processes
Managing spare parts inventory, from ordering to managing the reverse logistic of spare parts and calibration tools
Complete and keep detailed records ensuring all administrative tasks are performed on time
Preparing and following up on quotations
Providing accurate feedback to the Commercial, Marketing and Clinical Implementation team
Preparing product reports by collecting, analysing, and summarizing information and trends
Keeping equipment operational by following manufacturer's instructions and established procedures
Completing projects by training and guiding customers / users
Scope includes installation base of equipment in the Free State & Northern Cape
Maintaining professional and technical knowledge by attending educational workshops; reviewing professional publications; participating in professional societies
Standby duties and willingness to work after hours
Attention to detail and accuracy
Result orientated and ability to work under pressure to meet deadlines
Good theoretical and practical knowledge in electronic, electrical and mechanical systems with the ability to trouble shoot and proven track record in independently trouble shooting complex electro-mechanical systems
A mechanical aptitude for performing any mechanical component repair or replacement to exacting standards
A can-do hands-on attitude for a variety of tasks
Ability to self-schedule his/her activity (PM Schedule, System Upgrades, Repairs)
Pro-active service mindset
Willingness to work in a cross functional environment (Sales, Customer Ops, Product Support, etc.)
Good listener, strong communication skills and well presented
Qualifications and experience required:
N-Dip, National Diploma or B-Tech Degree Electrical / Electronic / Clinical / Biomedical Engineering
Minimum 3-5 years working experience as a Field Service Engineer / Clinical Engineer
Field service experience within a regulated environment such as medical / pharmaceutical
Experience and knowledge of operating theatre protocols and working with hospitals
Experience in servicing value added capital equipment would be advantageous (Imaging, Surgical Robotics, Radiotherapy, etc.)
Medical background in the clinical field of imaging, surgical robotics, radiation therapy is a requirement
Electronic experience and ability to perform software updates via engineering interfaces
Experience in the medical industry on X-ray equipment
Computer literacy and proficiency in MS Office including advanced Excel is a requirement for this position
