Field Service Engineer - Software Services

SUMMARY:
We are seeking a skilled Field Service Engineer specialising in software to join our client’s team assisting and supporting our client’s automotive division. The successful candidate will be responsible for integrating new software solutions into existing technical customer environments, providing technical support, and ensuring seamless software operation. This role requires extensive travel to client sites, strong problem-solving skills, and a deep understanding of automotive software and diagnostic tools.

POSITION INFO:
Duties and Responsibilities 

• Integration of New Software Solutions: Integrate new software solutions into existing technical customer environments, ensuring compatibility and optimal performance.
• System Installation and Configuration: Install, configure, and calibrate software products, including tools and their controllers, to meet customer needs and specifications.
• Handling Customer Queries: Address and resolve customer queries related to software functionality and performance, ensuring high levels of customer satisfaction.
• Testing and Validation: Conduct thorough testing and validation of software systems to ensure reliability and adherence to industry standards.
• Problem Analysis and Error Elimination: Analyze software-related problems and implement effective solutions to eliminate errors and improve system performance.
• Customer Training: Provide training sessions to customers, ensuring they understand the operation and maintenance of the software systems.
• Support During Pilot Phases: Assist customers during pilot phases of new software deployment, supporting the ramp-up of production and ensuring smooth transitions.
• Maintenance Phase Support:
  • Ongoing Support: Provide ongoing remote or on-site production support as needed to ensure continuous operation.
  • Incident Follow-up: Follow up on IT incidents in collaboration with the product company to resolve issues promptly.
  • Shift Support: Offer shift support if necessary to accommodate customer needs and production schedules.
  • Reconfiguration and Modification: Perform reconfiguration and modifications to software systems based on customer requirements.
  • Software Updates: Implement software updates to maintain system efficiency and incorporate new features.
  • Preventive Maintenance: Conduct preventive maintenance, calibration, and other services such as installation, commissioning, and troubleshooting related to industrial tools.

Qualifications:

• Education: Degree or diploma in Information Technology, Electronics and Communication, or equivalent. Certification courses in software and database management are advantageous.
• Experience: Proven professional experience as a system administrator in the IT sector, with a minimum of 3+ years of relevant experience.
• Technical Skills:
  • Server and workstation administration on Windows and UNIX, preferably including cluster technologies.
  • Installation and troubleshooting of hardware platforms.
  • Knowledge of network technology and data communications.
  • Experience with ORACLE and Microsoft SQL Server installation and administration.
  • Webserver installation, management, and troubleshooting, including Apache and IIS.
  • Basic knowledge of industrial automation, fieldbus techniques, and PLC programming is desirable.
  • Experience with software programming and scripting languages is advantageous.
• Licenses: Valid driver’s license required.
• Language Skills: Fluent in verbal and written English; additional local languages would be advantageous.
• Soft Skills:
  • A proactive, dynamic, and enthusiastic team player with strong communication skills.
  • Self-motivated with a strong sense of responsibility.
  • Ability to handle complex multitasking situations under pressure.
  • Excellent interpersonal and organizational skills.
  • Open-minded and adaptable, with a passion for continuous learning and exploring new horizons.
  • Resourceful and entrepreneurial mindset, with the ability to drive progress and embrace technological advancements.
  • Collaborative, actively engaging as a team player, and seeking learning opportunities by leveraging diverse competencies.
• Travel: Willingness to travel extensively as per business requirements.
• Flexibility: Capability of adapting to flexible schedules, including shift support if necessary.