Field Service Engineer - Water Treatment

Recruiter:

Mayfly Agri (Pty) Ltd

Job Ref:

PTA000527/EV

Date posted:

Monday, September 19, 2022

Location:

Johannesburg, South Africa

Salary:

Market related

JOB SUMMARY:
An innovative and fast-growing supplier of water treatment technology, mainly to the agricultural industry is seeking a qualified Field Service Engineer who will assume the responsibility for the execution of planned and unplanned after sales service activities to sustain and strengthen the ongoing relationship with our customers.
This is a home based and office role, with a requirement to travel throughout South Africa as required. The position will provide field service and technical support to our existing customers in the field of water treatment. This position is responsible for installing, repairing, upgrading, moving, and maintaining all onsite solutions designed and supplied to customers. This role demands an aptitude to deliver high quality workmanship, communication effectiveness and the ability to foster trusting relationships with colleagues and clients to ensure the retention of our customers.

JOB DESCRIPTION:

Minimum requirements for the role:

Chemical Engineering or similar tertiary qualification.
Ability to design Water Treatment systems and advise on use as well as basic maintenance.
Be in possession of a valid passport and drivers licenses.
Excellent computer skills including proficiency in Microsoft office.
Knowledge and experience with water treatment technologies, systems and principles is essential.
Analytical / problem solving skills: able to analyse and understand sophisticated issues and consequently develop
plans to capture opportunities, avoid business and customer loses and to visualize customer.
Ability to demonstrate innovation with regards to installations and service business.

The successful candidate will be responsible for:

Providing field service and technical support to our existing customers in the field of water treatment.
Installing, repairing, upgrading, moving, and maintaining all onsite solutions designed and supplied to customers.
Carrying out high quality site installations, site inspections, repairs, preventive maintenances or troubleshooting at customer site without supervision and within project timescales.
Assisting dealer technicians in installing, commissioning, and troubleshooting faults.
Carrying out, without supervision, corrective maintenance, within acceptable timescales, escalating any solution problems if required and maintaining ownership of the problems until the customer is satisfied.
Providing service calls and telephone support.
Overseeing emergency corrective maintenance.
Generating parts and service RFQs from end users or through dealerships.
Leading company installation personnel on site when required.
Providing feedback and reporting on any ongoing problems, including reliability or under performance to the Sales Manager / Executive Director.
Upon commissioning, complete and submit the relevant reports and documentation.
Managing own workload and planning all activities.
Engaging with the end users and representing the company in a professional and positive manner.

Salary package, including benefits, are highly negotiable depending on experience gained

Please note that subsequent to the screening and shortlisting process, all further communication will be entered into, only with the shortlisted candidates

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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