Field Service Manager

SUMMARY:
Are you an experienced leader in the field service industry with a passion for mentoring and customer relationship building? We’re looking for a Field Service Manager to join our team and play a pivotal role in supporting our Engineering Manager. In this role, you’ll oversee a team of skilled Service Technicians, providing hands-on supervision, training, and guidance in areas such as testing, troubleshooting, commissioning, and installations. If you're ready to lead, drive excellence, and contribute to the success of both our service team and our customers, we want to hear from you! Apply now and help shape the future of our service operations.

POSITION INFO:

Schedule and plan the service team for projects, installations, commissioning, and equipment services including boilers
Assist with installations and commissioning as required
Oversee service technician operations, including maintenance planning, execution, and the completion of corrective, preventative, and statutory tasks
Coordinate real-time diagnostics, troubleshooting, and remote interventions to ensure efficient operation of field equipment and boiler systems
Contribute to the Service Tech Department sales targets by generating revenue and promoting service-level agreement (SLA) options to clients
Participate in client presentations, highlighting technical benefits, operational efficiency gains, and cost-saving opportunities, while developing the current BMS system into a revenue-generating platform
Build reporting formats, conduct extensive training for internal teams (including Service Technicians), and ensure the service offering is extended to both existing and new clients

Skills & Experience:
Minimum 8 -10 years of experience in the Industrial/Engineering environment
Strong problem-solving skills with experience in commissioning burners and boilers, as well as issuing COC certificates
Solid understanding of boilers and burners
Proven leadership abilities in managing teams
Minimum 3-4 years of experience in the installation of burners and boilers, particularly related to green energy, gas, and oil systems

Minimum requirements
B Tech: M. Eng or N. Dip Mech Eng
Gas Practitioner License
8 to 10 years of experience in the Industrial/Engineering environment
3 to 4 years of experience in the installation of burners and boilers, particularly related to green energy, gas, and oil systems

Only South African Residents or individuals with a relevant South African work permit will be considered.


Contact CHANE DIPPENAAR on , quoting the Ref: CTE026734.


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