Field Service Manager

Recruiter:

Talented Recruitment

Job Ref:

DBN001614/KA

Date posted:

Tuesday, June 8, 2021

Location:

Capetown, South Africa

Salary:

Negotiable

SUMMARY:
Responsible for the profitable and efficient management of the regional office focused on field services - including, but not limited to, installations, maintenance and audits and collaboration with the warehousing function within the region. Required to contribute to the development and implementation of operational strategies and processes.

POSITION INFO:

Key Performance and Responsibilities

Planning & Management:

Improve operational efficiency and profitability through:
Thorough campaign/ task planning & management
Staff management ( job descriptions, bi – annual KPI reviews, discipline etc) & recruitment
Motivating, mentoring & training of staff
Implementing agreed business policies, processes and procedures
Performance measurement & reporting
Control of all expenses vs agreed budgets

Operational Accountability - Field Services:

Accountable for the management of Field Services teams including;
Campaign Planning & on time delivery of high quality Field Services
Appointing & managing all staff, agents and contractors
Fleet management
Ensure all company processes and procedures are implemented (including Health & Safety )

Proactive Leadership & Communication:

To continually review areas of accountability with a view introducing and implementing value added strategies that will enhance the performance of the regional office and result in greater client and staff satisfaction.
Ensure the National Operations manager is kept updated on Regional developments

Quality Assurance & Work Inspection:

To accept accountability for the quality of work delivered by all team members & ensure regular field visits are conducted to monitor quality & understand areas of focus in the drive for service excellence

Qualifications & Experience

Degree / Diploma / National Certificate/or the equivalent
Minimum of 5 years management experience within a similar role.

Skills & Experience

Microsoft Office proficient
Demonstrated leadership and vision in managing staff groups and major projects or initiatives.
Excellent interpersonal skills and a collaborative management style.
High professional ethical standards
Excels at operating in an fast pace, dynamic environment
Delegate responsibilities effectively
Strong communication oral and written
Problem solving skills
Calm and Professional

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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