Field Service Manager

 

Recruiter:

Talented Recruitment

Job Ref:

DBN001614/KA

Date posted:

Tuesday, June 8, 2021

Location:

Capetown, South Africa

Salary:

Negotiable


SUMMARY:
Responsible for the profitable and efficient management of the regional office focused on field services - including, but not limited to, installations, maintenance and audits and collaboration with the warehousing function within the region. Required to contribute to the development and implementation of operational strategies and processes.

POSITION INFO:

Key Performance and Responsibilities
 
Planning & Management:
  • Improve operational efficiency and profitability through:
  • Thorough campaign/ task planning & management
  • Staff management ( job descriptions, bi – annual KPI reviews, discipline etc) & recruitment
  • Motivating, mentoring & training of staff
  • Implementing agreed business policies, processes and procedures
  • Performance measurement & reporting
  • Control of all expenses vs agreed budgets
 
Operational Accountability - Field Services:
  • Accountable for the management of Field Services teams including;
  • Campaign Planning & on time delivery of high quality Field Services
  • Appointing & managing all staff, agents and contractors
  • Fleet management
  • Ensure all company processes and procedures are implemented (including Health & Safety )
 
Proactive Leadership & Communication:
  • To continually review areas of accountability with a view introducing and implementing value added strategies that will enhance the performance of the regional office and result in greater client and staff satisfaction.
  • Ensure the National Operations manager is kept updated on Regional developments
 
Quality Assurance & Work Inspection:
  • To accept accountability for the quality of work delivered by all team members & ensure regular field visits are conducted to monitor quality & understand areas of focus in the drive for service excellence
 
 
Qualifications & Experience
  • Degree / Diploma / National Certificate/or the equivalent
  • Minimum of 5 years management experience within a similar role.
 
 
Skills & Experience
  • Microsoft Office proficient
  • Demonstrated leadership and vision in managing staff groups and major projects or initiatives.
  • Excellent interpersonal skills and a collaborative management style.
  • High professional ethical standards
  • Excels at operating in an fast pace, dynamic environment
  • Delegate responsibilities effectively
  • Strong communication oral and written
  • Problem solving skills
  • Calm and Professional


 

NB! This job is now closed. You can apply for other jobs by uploading your CV.



 

 

 

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