Field Technician

Field Technician

To cover all aspects of Post-Sales, understanding of HVAC FE(Field Event)engineering and OEM's installation standard in order to implement them in field
by engaging in visual/spot commissioning of installation, matching system
selection report or drawings with the actual installation scenario, start-up the
systems, troubleshooting and ensuring customer satisfaction at all times.

Client Details

Field Technician - FMCG

We are committed to providing electronic products that help customers live better. To support this, we wish to continue bringing added value to the lives of consumers. We offer a wide range of products across areas including, TV & Home Entertainment, Kitchen, Laundry, Computers, Air Conditioning & Solar.

Description

Field Technician - FMCG

Gauteng, South Africa

As Field Technician some of your key responsibilities will include:

* HVAC Technical knowledge is a must (both product and installation).
* Must know HVAC basics Pressure-Enthalpy chart, Psychrometric chart.
* Can do cycle analysis with manual gauge as well as using software.
* Hands-on installation and troubleshooting experience on VRF, Splits is a
must.
* Quick learner to understand standards and implement them on site to
ensure quality installation and stable operation.
* Knowledge of electrical components and its functioning.
* Instant technical problem identifier and derive solution to rectify the issue.
* Must be able to train the contractors/installer on site and in academy on
product installation, commissioning, maintenance and troubleshooting.

Brand Image and Customer Management

* Must work closely with contractors and installers, including onsite services to
ensure that the system is running perfectly.
* Must respect customer and empathize their pain point(s).
* Willing to add more to his/her work to ensure customer satisfaction.
* Administered communication skill is necessary while interacting with the
customer.

Field Technician Reporting

* Updating OEM internal system by filling in field/project information in
accordance to FE process.
* Maintain commissioning and start-up reports of all sites in OEM format and
share with contractors and relevant team member(s).
* To prepare presentations for common site issues/improvement scopes and
report to Team Leader.

Required Qualifications and Experience

* Diploma in Engineering.
* 3 - 5 years of Post-Sales experience.
* Microsoft Office (MS Word, Excel and PowerPoint), CAD or/and Revit is an
add-on.

Required Competencies

* Highly motivated, outgoing personality with a focus on customer satisfaction.
* Problem solver.
* Excellent communication skills with the ability to maintain happy customers.
* Honesty, integrity and ethical conduct at all times.
* Passionate and self-driven.
* Communicate effectively, both orally and in writing.
* Able to attend to customers request on a short period or no period at times.
* Walk an extra mile to ensure the work is done in the stipulated time.

Travel Requirements

* Will be required to travel to customers.
* Office 20% (training, OEM system update, reports), External 80% (site visit,
commissioning, troubleshooting) of the working week.
* Minimum of three nights away from home adhoc.
* Willingness and ability to travel nationally and internationally when required.

Profile

The successful candidate will be a South African citizen with strong academic qualifications and come from a manufacturing environment with a strong exposure and track record to management level. He/She will also have strong improvement, process development & plant maintenance experience within the FMCG environment.

Job Offer

This is an opportunity to join a global organisation with operations and opportunities to advance within this market leader. A competitive remuneration package with associated/industry related benefits.