Financial Manager

SUMMARY:
The Finance Manager will lead the finance function for key operational business units, providing strategic financial leadership, commercial insight, and operational support within a fast-paced contact centre environment.

POSITION INFO:
This role goes beyond traditional finance and requires a commercially astute leader who can partner closely with Operations, Workforce Planning, HR, and Client Services to influence decision-making, improve profitability, and drive operational performance. The successful candidate will combine strong technical finance capability with proven people management and stakeholder engagement experience.

The ideal candidate is a confident and influential finance professional with strong leadership capability and approximately 2–3 years of management experience leading finance teams or direct reports.

Key Responsibilities:

• Financial Management:
  • Help lead and support the finance function for assigned business units
  • Assist with month-end reporting, reconciliations, journals, and financial controls
  • Prepare and review monthly management accounts with commercial insights
  • Ensure compliance with company policies and financial procedures
  • Monitor operational expenses, budgets, and cash flow
  • Support improvements in finance processes and reporting
• Budgeting & Forecasting:
  • Assist with leading the annual budgeting and forecasting process
  • Prepare forecasts for revenue, staffing costs, and operational expenses
  • Work closely with Operations and Workforce Planning teams on staffing and capacity planning
  • Provide recommendations based on financial trends and performance
  • Support strategic planning and business decision-making
• Business Partnering:
  • Partner with operational stakeholders to provide financial support and insight
  • Present financial information in a clear and practical manner
  • Support operational decision-making with data-driven recommendations
  • Assist with analysing staffing models, pricing, profitability, and operational performance
  • Monitor and report on operational KPIs and business performance metrics
• Commercial Finance & Analysis:
  • Analyse client contracts and billing models
  • Evaluate profitability across campaigns and business units
  • Support pricing reviews, renewals, and new business opportunities
  • Assist with financial modelling and profitability analysis
  • Identify opportunities to improve efficiencies and financial performance
• Team & Stakeholder Management:
  • Help lead and mentor junior finance team members
  • Support team performance and development
  • Build strong relationships across Finance, Operations, HR, and Client Services
  • Present financial results and forecasts to management
  • Communicate effectively with both finance and non-finance stakeholders

• Technical Skills:
  • Strong background in financial management, FP&A, or management accounting
  • Experience with budgeting, forecasting, and financial analysis
  • Strong analytical and financial modelling skills
  • Advanced Excel skills
  • Experience using ERP or financial systems such as SAP, Oracle, Sage, or similar
• Leadership & Business Partnering:
  • Previous team leadership or management experience advantageous
  • Strong stakeholder engagement and communication skills
  • Commercially minded with strong operational understanding
  • Ability to simplify financial information for operational teams
• Industry Experience:
  • Experience within a contact centre, BPO, shared services, or operational environment preferred
  • Understanding of operational metrics, such as productivity, occupancy, attrition, and workforce planning, advantageous

• CA(SA) or CIMA completed
• 6–8 years’ relevant finance experience in commercial finance, FP&A, or Finance Business Partner
• 2–3 years’ team leadership or management experience preferred