SUMMARY:
NEW VACANCY!!!
Our Client in the Automotive industry has a new vacancy available for a Fleet Maintenance Contact Admin based in JHB Eastern Suburbs

POSITION INFO:

Role Overview

Key Responsibilities

Contract Pricing and Quotation

• Assess vehicle applications, operating environments, and expected duty cycles to prepare accurate maintenance contract quotations.
• Develop tailored cost-per-kilometre (CPK) pricing structures based on contract duration, vehicle utilisation, and operating conditions.
• Ensure all pricing proposals remain competitive while supporting company profitability and risk management objectives.
• Prepare detailed quotations outlining maintenance coverage, contract terms, and financial structures.

Contract Administration

• Compile and issue formal maintenance contracts including scope of service, contract duration, agreed rates, and commercial terms.
• Maintain an organised contract management system ensuring all agreements are properly documented and accessible.
• Track contract lifecycle information including start and end dates, renewals, and key contractual milestones.
• Ensure contract records remain accurate and up to date within the internal system.

Maintenance Authorisations and Claims Control

• Review and approve repair authorisations within approved contract parameters.
• Ensure dealers and workshop partners follow the correct authorisation procedures when submitting maintenance claims.
• Monitor claim activity and escalate any abnormal costs, excessive repairs, or deviations for further review.

Financial Administration and Fund Management

• Liaise with external financial institutions or fund administrators responsible for managing contract maintenance funds.
• Submit requests for fund withdrawals in accordance with approved repair claims.
• Provide regular reports, fund balances, and reconciliations to relevant stakeholders.
• Ensure financial activities related to contracts remain compliant with company policies and procedures.

Reporting and Performance Monitoring

• Produce regular reports on contract performance, including CPK analysis, claim patterns, and overall profitability.
• Identify trends or risks that may impact contract performance and provide recommendations where required.
• Support internal reviews, audits, and initiatives aimed at improving contract management processes.

Departmental Support

• Provide administrative and operational support to the Aftersales department when required.
• Assist with ad-hoc tasks or projects relating to maintenance contracts, reporting, and operational improvements.

Minimum Requirements

• Matric (Grade 12) or equivalent qualification.

• Minimum of 5 years’ experience in a similar contract administration, maintenance contract, or fleet support role.

• Valid Code 8 driver’s licence.
• Strong written and verbal communication skills in English.

Key Competencies

• Strong analytical and numerical ability.
• High attention to detail and strong administrative accuracy.
• Proactive and solution-oriented approach to problem solving.
• Ability to anticipate operational issues and manage them effectively.
• Strong teamwork and collaboration skills.
• Good organisational and record management abilities.