Foreign Exchange Teller

SUMMARY:
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POSITION INFO:

Reporting to the Branch Supervisor the responsibilities are as follows:

• Servicing customers with holiday or business related, travel requirements in line with Company’s Category 2, Authorized Dealer with Limited Authority (ADLA) license as mandated by the South African Reserve Bank (SARB) with full adherence to Exchange Control and FIC Regulations, including Company Risk Management Compliance Program (RMCP) and Operating Procedures.
• Process transactions on Company point of sale system whilst up selling and cross selling company products, service and digital channel offerings.
• Always provide excellent customer service to ensure customer retention, promoting the company as a trusted brand in the industry.
• Attend to customer queries promptly and perform the relevant escalations where required until resolved.
• Promote Omnibus and Hotel B1 Services where possible or relevant
• Remain up to date with office administration & general housekeeping
• Cash management disciplines, including the daily reconciliation, balancing, control and accountability of all value, as detailed in the operating procedures, policies, employment contract or amendments communicated from time to time
• Risk management and security protocols
• Ensure all cash is accounted for, stocked into the point-of-sale system and secured in the safe at all times before leaving the branch
• Ensure all daily rates, or as and when updates are deployed, that they have updated correctly according to the new rate sheets and that the rate boards are on and displaying the correct rates
• Adherence to branch opening, closing and End of Day procedures as per the operating procedures
• Ensure all registers are up to date and completed in full daily before leaving the branch
• Verify and ensure that all customer information and documentation is protected and secures at all times, whether physical documentation or in a digital form and only used for the purpose intended as per company policy, terms and conditions or relevant legislation, i.e., POPIA
• Daily Tasks As per Branch opening and closing check list.
• All relevant registers must be kept up to date “Daily!”
• Identify and requesting of own training needs.

Requirements

• Sound computer skills
• Eye for detail
• Great communications skills and interpersonal skills
• Customer services orientated
• Confidentiality
• Self-Motivation & ability to work un-supervised.
• Team player, participation and support
• Flexibility in working hours, days or locations
• Own vehicle due to possible rotational shifts