Franchise Manager

Recruiter:

The Legends Agency

Job Ref:

RY67X7WR

Date posted:

Monday, September 1, 2025

Location:

Johannesburg, South Africa

Salary:

Market-Related

SUMMARY:
The Franchise Manager supports a group of stores within the Gauteng region, ensuring compliance with brand standards and operational targets.

POSITION INFO:

Franchise Manager
Support and coach stores across Gauteng
Operations & Retail | R25,000 - R30,000

About Our Client
Our client is a nationally recognised quick-service restaurant brand with a strong footprint in South Africa. Known for their dynamic expansion and community focus, they are committed to delivering consistent customer experiences and operational excellence. This is an opportunity to join a company that values growth, innovation, and people development.

The Role: Franchise Manager
The Franchise Manager supports a group of stores within the Gauteng region, ensuring compliance with brand standards and operational targets. This role involves coaching store teams, resolving issues, and acting as the primary liaison between franchisees and the head office.

Key Responsibilities

Conduct regular store visits to assess operational compliance
Coach and mentor store managers to improve performance
Monitor sales KPIs and help stores achieve business targets
Assist with local marketing initiatives and store-level problem-solving
Ensure brand consistency and customer experience standards are upheld
Support the rollout of training, audits, and process improvements

About You

3+ years in retail or QSR operations, ideally in a multi-site support role
Strong understanding of customer service and brand standards
Excellent interpersonal and coaching skills
Able to travel regularly within the region
Resilient, adaptable, and hands-on
Willingness to work QSR hours, including weekends and public holidays

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