Freight Forwarding Team Leader

SUMMARY:
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POSITION INFO:
​ Red Ember is seeking a Freight Forwarding Team Lead. This is a dual-function role requiring a strong understanding of freight forwarding operations, proven team leadership experience and the ability to identify, develop and secure new business opportunities. Key Responsibilities: Freight Forwarding Operations and Team Leadership : Lead and supervise the daily activities of the freight forwarding operations team. Oversee sea and air freight import and export shipments, including FCL and LCL cargo. Ensure accurate shipping documentation, timely cargo releases and efficient shipment delivery. Coordinate with shipping lines, airlines, overseas agents, customs brokers and transporters. Resolve operational challenges, manage escalations and minimise avoidable costs, including demurrage and detention. Develop and execute strategies to acquire new customers and grow logistics revenue. Independently identify prospects, generate leads, manage the sales pipeline and convert opportunities into profitable business. Target industries such as mining, energy, petroleum, construction, engineering, manufacturing and retail etc. Develop new customer relationships while identifying opportunities to expand existing accounts. Review freight quotations, supplier costs, customer pricing and gross profit margins. Ensure accurate job costing, complete billing documentation and timely invoicing. Identify opportunities to improve profitability and reduce unnecessary operational expenses. Monitor key performance indicators, including shipment volumes, sales growth, gross profit and operational efficiency. Requirements Matric certificate. A relevant qualification in Logistics, Supply Chain Management, Shipping or Freight Forwarding, or equivalent practical industry experience. At least 5 years' relevant experience in freight forwarding or logistics . Proven experience supervising or leading an operations team. Strong knowledge of sea freight imports and exports, including FCL and LCL shipments. Working knowledge of air freight, Incoterms, shipping documentation and customs clearance processes. Demonstrable experience in sales, business development and new customer acquisition. Proven ability to develop a sales pipeline and convert opportunities into profitable business. Understanding of freight pricing, costing and gross profit margins. Strong Microsoft Office skills, particularly advanced Excel and reporting. Experience with freight forwarding, ERP, TMS or CRM systems or similar. Excellent communication, negotiation, organisational and problem-solving skills.