French - Customer care

Recruiter:

Progessive International

Job Ref:

JHB001398/SF

Date posted:

Tuesday, July 1, 2025

Location:

Johannesburg, South Africa

Salary:

neg Monthly

SUMMARY:
We are looking for a dynamic and customer-focused French-Speaking Customer Care Agent or Spanish speaking agent to join our international contact centre team. This role is ideal for someone with strong interpersonal skills, solid IT proficiency, and previous experience in delivering excellent customer service in a fast-paced, multilingual global call centre environment.

POSITION INFO:

Key Responsibilities

Respond to customer queries via phone, email, and chat in French and English
Resolve customer issues efficiently, professionally, and with empathy
Escalate complex queries to the relevant departments when necessary
Accurately log all customer interactions in the CRM system
Assist customers with account issues, billing inquiries, and product information
Follow up with customers to ensure resolution and satisfaction
Maintain up-to-date knowledge of products, services, and company policies
Contribute to continuous improvement by providing customer feedback and identifying process inefficiencies

Requirements

Minimum 3–5 years of experience in a high-volume international call centre
Fluent in French and or Spanish (native or professional level) and English
Strong IT skills: confident using CRM systems, helpdesk platforms, and Microsoft Office Suite
Excellent communication and problem-solving skills
Ability to multitask, prioritize, and manage time effectively
Customer-oriented mindset with a passion for service excellence
South Africa ID or Residence Permit is essential

Similar jobs you might be interested in:

French - Customer care
Location: Johannesburg
Salary: neg Monthly
We are looking for a dynamic and customer-focused french-Speaking customer care Agent or Spanish speaking agent to join our international contact centre team. This role is ideal for someone with strong interpersonal skills, solid IT proficiency, and previous experience in delivering excellent customer service in a fast-paced, multilingual global call centre environment.
Today

Regional Manager
Location: Sandton
Salary: 55 000 Monthly
Regional ManagerGautengR720 000 P/A
Today

Customer Care Intern
Location: Johannesburg
Salary:
Signa Opportunity is recruiting unemployed youth for quality workplace experience through the Youth Employment Service (YES) initiative.About the YES InitiativeThe initiative was launched by the President in 2018 and is a partnership with the government and labour department to collectively devise a national plan to build economic pathways for South Africa’s youth by creating workplace ...
Today

New Car Sales Executive - Brakpan
Location: Johannesburg
Salary:
#DriveYourcareerForward with a bold brand on the move - Accelerate Your Success!Join this brand as a New Car Sales Executive and take your career to the next gear. This role is perfect for a motivated, goal driven individual who thrives in a past paced dealership environment and knows how to turn leads into loyal customers.As a vehicle sales executive, you will represent a leading brand, driv...
Today

Groups and Incentives Relief Consultant
Location: Sandton City
Salary: Market related
Supervising the responsibilities of assigned team members during the absence of the consultant
Today

Area Manager & BD Specialist (Skin Care & Cosmetics)
Location: Johannesburg
Salary:
Today

SALESMAN
Location: Centurion
Salary:
To deliver exceptional service to both existing and prospective customers by offering expert advice on automotive parts sold through various platforms (in-person, online, etc.). The External Salesman is responsible for identifying customer needs, offering solutions, generating new business, and achieving sales targets while maintaining high customer satisfaction.
1 day ago

Events Co-Ordinator
Location: Sandton
Salary:
3 days ago

Sonographer
Location: Nw
Salary:
We are seeking a qualified and compassionate Sonographer for various posts (half day, locum and full day) to join a dynamic Ultrasound team in Gauteng. In this role, you will perform high-quality diagnostic ultrasound scans while providing patient-centred care. You will collaborate closely with clinical and administrative teams to ensure smooth workflow, patient comfort, and accurate reporting.
4 days ago

OEM - Automotive Dealer Aftersales Controller - Northern Suburbs
Location: Johannesburg
Salary:
OEM - Automotive Dealer Aftersales Controller - Gauteng, Northern Suburbs #DriveYourcareerForward with a leading OEM that is all about strengthening dealer partnerships and driving aftersales performance across South Africa and beyond.Our client, a Powerhouse Automotive Manufacturer is looking for a Dealer Aftersales Controller to join their aftersales division.This role is about building sol...
4 days ago