Front Desk Administrator

SUMMARY:
Front Desk Administrator

POSITION INFO:
Introduction The role of the receptionist is pivotal in ensuring the seamless operation of the organisation by warmly welcoming visitors, managing telephone communications, and undertaking a variety of essential administrative duties. Duties & Responsibilities Reception Administration Manage the reception front desk and telephone system efficiently. Maintain a tidy and organised reception area; ensure the display screen is operational and updated with birthdays and anniversaries. Answer calls promptly and ensure messages are communicated via email immediately. Coordinate meeting room bookings effectively. Maintain the boardroom throughout the day, ensuring it is replenished as necessary. Welcome and direct visitors and candidates, and assist with courier and delivery management. Organise staff functions and company events. Undertake miscellaneous duties and responsibilities as assigned. Notify security of visiting clients and suppliers. Ensure smooth operation of the reception area and liaise with IT to maintain the telephone system's functionality. HR & Training Administration \/ Ad Hoc Administration Support onboarding processes and new starter administration. Assist with daily HR and training administration tasks. Undertake additional administrative duties and projects as required. Stock Control Monitor and track stock levels diligently. Conduct weekly stock takes. Report low stock levels to the direct line manager promptly. Ensure bathroom amenities are replenished at the start and end of the day, and throughout the day as necessary. Office Maintenance Inform the direct line manager immediately of any office maintenance issues reported or identified. Contact the air conditioning team if the system is malfunctioning. Notify security regarding any faulty electrical plugs. Health & Safety Alert the Building Manager or Security in the event of a suspected false fire alarm. Contact one of the First Aiders should a first aid situation arise. Qualifications Matric. Administration or secretarial certificate or diploma. Qualifications and experience in Human Resources would be advantageous. Desired Experience A minimum of three years' experience in reception and\/or administration roles. Excellent spoken and written English communication skills. Professional and confident telephone manner, with a positive and energetic approach. Proficient in Microsoft Office applications. Familiarity with Canva is advantageous. Willingness to work weekends or outside regular hours when required. A valid driving licence and access to own vehicle are essential.