Front Desk and Retail Operations Co-ordinator

SUMMARY:
FRONT DESK & RETAIL OPERATIONS CO-ORDINATOR
Somerset West | Western Cape

Are you confident, organised, and passionate about delivering exceptional customer service? Our client in Somerset West is looking for a dynamic Front Desk & Retail Operations Co-ordinator to manage the front-of-house, showroom, and reception area.

This is an exciting opportunity for a motivated individual who thrives in a customer-facing environment and enjoys balancing retail, administration, and operational support.

POSITION INFO:

• Key Responsibilities
  Front Desk & Reception
  
  • Answer, screen, and direct incoming calls professionally
  • Welcome and assist visitors and walk-in customers
  • Manage courier collections and deliveries
  • Ensure smooth visitor and staff flow at reception
  Retail & Showroom Operations
  
  • Maintain shop layout, merchandising, and visual presentation
  • Ensure accurate pricing and attractive product displays
  • Assist customers with product selection and queries
  • Process sales, invoicing, and POS/card transactions
  Administrative & Operational Support
  
  • Capture and process front shop invoices
  • Support Customer Operations with admin and invoice overflow
  • Order stationery and office supplies
  • Prepare refreshments for guests and customers
  • Manage weekly replenishment orders (refreshments, kitchen, cleaning supplies)
  • Record courier waybills and reconcile quotes vs invoices
  • Daily filing and general admin support
  • Organise travel when required
  • Manage and maintain the Asset Register
  Branding & Sample Inventory
  
  • Set up and manage branding inventory
  • Control allocation of branding to event partners and sales/tech teams
  • Manage brand sample distribution and sales
  Systems & Skills Required
  
  • Basic to intermediate Excel (inventory management)
  • Basic Word (admin documentation)
  • Experience with QuickBooks POS/Invoicing
  • Comfortable with telephone systems
  • Willingness to learn product and brand knowledge (in-house training provided)
  • Ability to identify customer needs and recommend suitable products
  Ideal Candidate Profile
  
  • Young professional (aged 20–25 years)
  • Confident, friendly, and approachable
  • Positive attitude that enhances team morale
  • Passion for sports (preferably running)
  • Strong organisational and interpersonal skills
  • Detail-oriented with excellent record-keeping ability
  • Eager to learn and grow
  • Reliable team player supporting both front desk and back-office function
  If you are energetic, detail-driven, and ready to take ownership of a front-facing retail and operations role, we would love to hear from you.
  Only shortlisted candidates will be contacted.