Front Office Manager | La Residence

SUMMARY:
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POSITION INFO:

The main purpose of the Front Office Manager at La Residence is to oversee the management and control of the daily operations in the Front Office department, including the Boutique/ Curio Shop. This is to ensure that the standards of The Royal Portfolio are met, if not exceeded, and so that we continue to achieve The Royal Portfolio's purpose which is "To give our guests a complete experience and a perfect stay".

MAIN DUTIES & RESPONSIBILITIES

• The Front Office is the administrative hub for La Residence and as such requires a forward-thinking individual with a planned approach to assisting guests with their individual needs
• Manage the day-to-day operations of the Front Office team
• Be the point of contact for guests, assist with guest/ reservations/ agent communication as well as inter-departmental communication 
• Update daily guest arrivals/ departures and all relevant information on our daily “Daysheet” and updating any new guest information and preferences on our Property Management System, Opera
• Manage the Receptionists, Night Audit, Porters, Drivers and Chauffeurs to reach all deliverables as set out in their Job Profiles
• Oversee the performance of the Boutique, by promoting it to guests, as well as managing, receiving and controlling stock items
• Co-ordinate all freight and shipping requirements  
• Living, breathing and understanding the company’s Vision, Purpose & Values statement, and ensuring that the Front Office team delivers on this daily

REQUIREMENTS & QUALIFICATIONS

• Minimum 5 years' experience in a 5* hotel environment 
• 3+ years’ experience in a Managerial role in the Front Office department
• Strong English verbal and written communication skills – additional international languages beneficial
• Strong working knowledge of office procedures and basic accounting principles
• Great organisational and multitasking abilities
• Must be detail orientated
• Should be well versed in all digital communication channels
• Systems – Opera (PMS) and Microsoft Office are required

It is important that the candidate is able to work as part of a team and is a good cultural fit for The Royal Portfolio. South African citizenship is advantageous.
A valid work permit is essential if you are not in possession of a South African ID document.
Please note it is a condition of employment, that all staff undergo a pre-employment polygraph test.