Front Office Manager

Recruiter:

Phoenix Recruitment

Job Ref:

JHB000881/DB

Date posted:

Tuesday, November 25, 2025

Location:

Gardens, South Africa

Salary:

Monthly

SUMMARY:
Boutique Hotel in Gardens, Cape Town is looking for a Front Office Manager.

Responsible for managing the Front Office department (a small team of 8) including the Night Team and Porters. Shift work is a requirement as well as weekends and public holidays

This position will be suitable for someone that is driven, ambitious, a team player and has a willingness to impart their knowledge on their team to help develop them.

An individual with a caring nature, but who can also be assertive when the moment calls for it. Someone who is fair and consistent in their approach. The individual needs to be detail orientated and be able to identify red flags before they escalate.

POSITION INFO:
Duties:

Lead and supervise our front desk team.
Train new team members
Ensure efficient and professional front desk operations.
Ensure adherence to hotel policies and procedures.
Manage schedules, workloads, and master key control.
Resolve guest concerns promptly and courteously.
Monitor room status, maximise occupancy and analyse rate variances.
Maintain communication between departments for seamless service
Ensure personalised and heartfelt service for every guest.
Conduct regular team meetings and performance evaluations.
Monitor and control departmental expenses
Enforce cash-handling, check-cashing and credit policies.
Generate and review daily front office activity reports.
Monitor and report on key performance metrics
Handle unexpected situations with professionalism and efficiency.
Identify areas for service improvement and implement changes.
Stay updated on industry trends and best practices.
Foster a culture of continuous learning and development within the team.

Requirements:

Grade 12
Hospitality diploma or degree.
Minimum of 2 years as a Front Office Manager in a luxury establishment.
Proficiency in front office systems and excellent communication skills.
Protel experience an advantage.
Strong supervisory experience and administrative skills.

Similar jobs you might be interested in:

Front Office Manager
Location: Gardens
Salary: Monthly
Boutique Hotel in Gardens, Cape Town is looking for a front office manager. Responsible for managing the front office department (a small team of 8) including the Night Team and Porters. Shift work is a requirement as well as weekends and public holidays This position will be suitable for someone that is driven, ambitious, a team player and has a willingness to impart...
Today

Front Desk/Office Manager
Location: Capetown
Salary: R16 000.00 - R20 000.00 per month
front Desk/office manager
35 days ago

Front Office Sales Assistant â Durbanville
Location: Durbanville
Salary:
Are you a friendly, customer-focused individual with a passion for great service? Our client in Durbanville is a well-established supplier of quality "braai" accessories and consumables. They are looking for a reliable Sales Assistant who enjoys engaging with customers and thrives in a hands-on retail environment. Own reliable transport and valid SA drivers licence is essential for this ...
1 day ago

Hotel Front Office Administrator
Location: Bantry Bay
Salary: Market related
Ensuring administrative accuracy, smooth daily operations
1 day ago

Executive Front Office Administrator
Location: Green Point
Salary: R15 000.00 Monthly
Job Description:We are looking for a professional and well-organised Executive front office Administrator to join our team. The successful candidate will be confident, approachable, and capable of managing front-of-house responsibilities while providing comprehensive administrative support across the business.Hours:Monday to Friday — 9:00am to 5:00pmTwo Saturdays per month — 9:30am to ...
7 days ago

Front Office Receptionist
Location: Hout Bay
Salary: Monthly
Luxury Hotel based in Hout Bay is looking for a front office Receptionist.
39 days ago

Night Manager | The Silo Hotel
Location: Cape Town
Salary:
20 days ago

Hotel Duty Manager
Location: Cape Town
Salary:
ðð¨ð§ð¬ ð ðð¡ðððð¥ | ð§ðð ðððð«ðð¡ððð¥ ðð¦ð§ðð§ð | ð¡ð¢ð¢ð¥ððð¢ððHospitality Hire in consultation with Valor Hospitality Partners is proud to represent The Alexander Estate, an exclusive property where heritage blends seamlessly with modern luxury. Surrounded by the tranquillity of Noordhoek’s mou...
23 days ago

Hotel Maintenance Manager
Location: Bantry Bay
Salary: Market related
Support the Chief Engineer in developing and managing the maintenance team
1 day ago

Reservations Consultant: Delaire Graff Estate
Location: Stellenbosch
Salary:
7 days ago