Front Office Manager

Recruiter:

Staff Connection

Job Ref:

JHB004591/Aida

Date posted:

Tuesday, December 2, 2025

Location:

Johannesburg, South Africa

Salary:

Market related salary

SUMMARY:
We are inviting applications for a professional and service-driven Front Office Manager to lead a Front Office team at a high-performing corporate hotel.

This role requires a polished individual with strong leadership ability, exceptional guest service standards, and a solid understanding of front office operations.

POSITION INFO:
Key Responsibilities:

Oversee daily front office operations to ensure a seamless guest experience
Lead, mentor, and motivate the front office team
Manage check-in, check-out, reservations, and guest relations efficiently
Maintain high service standards, ensuring consistency with brand expectations
Handle guest feedback, complaints, and VIP requirements with professionalism
Collaborate with Housekeeping, F&B, and other departments for smooth operations
Ensure accurate billing, cash-ups, and financial controls
Prepare reports, manage rosters, and support operational planning

Requirements:

Locals
Diploma in Hospitality
Proven experience as a Front Office Manager 4–5 star hotel environment
Strong leadership and communication skills
Solid understanding of hotel systems (PMS, reservations, reporting tools)
Excellent problem-solving skills and a guest-first mindset
Ability to work under pressure in a fast-paced environment
Professional appearance and exceptional interpersonal skills

What We Offer:

Competitive salary package
Professional, supportive working environment
Opportunity to grow within a reputable hotel group
Exposure to a high-standard corporate hospitality environment

Similar jobs you might be interested in:

Front Office Manager
Location: Johannesburg
Salary: Market related salary
We are inviting applications for a professional and service-driven Front Office Manager to lead a Front Office team at a high-performing corporate hotel. This role requires a polished individual with strong leadership ability, exceptional guest service standards, and a solid understanding of front office operations.
2 days ago

All-Rounder Host
Location: Sandton
Salary: 14000 Monthly
A prestigious boutique hotel in Sandton is seeking a professional, well-presented, and service-driven ALL-ROUNDER HOST to join their team.
15 days ago

Brand Manager
Location: Pretoria
Salary: Monthly
Private Game Reserve with Head Offices based in Pretoria East is looking for an experienced Brand Manager to join their management team. As they refine and expand their presence across PR, digital platforms and guest touchpoints, they are seeking a visionary and results-driven Brand Manager to lead this transformative journey. Candidates working from home elsewhere in SA will be consider...
22 days ago

Hospitality & Management (Commercial Manager)
Location: Brits
Salary: R20k - 22k per month
Lodge / Hospitality Manager (Commercial Manager) to oversee all aspects of lodge operation's
49 days ago

Golf Project Junior Manager
Location: Midrand
Salary:
65 days ago

Public Relation Officer
Location: Pretoria
Salary:
A leading conveyancing law firm situated in the northern part of Pretoria is seeking a dynamic, self-disciplined Client relations officer . The successful candidate will play a crucial role in expanding the firm’s footprint across Pretoria and Gauteng by cultivating and maintaining strong relationships with estate agents and other property-sector professionals.This is a client-facing, result...
1 day ago

HR OFFICER
Location: Johannesburg
Salary: R216k
Full Function HR Support
7 days ago

Programme Manager
Location: Sandton
Salary:
54 days ago