Front Office Manager

Recruiter:

Phoenix Recruitment

Job Ref:

JHB001057/DB

Date posted:

Friday, February 6, 2026

Location:

Port Elizabeth, South Africa

Salary:

Monthly

SUMMARY:
Luxury Hotel in Port Elizabeth is looking for a Front Office Manager.

We are seeking a responsible, experienced Front Office Manager. In this position, you will be responsible for supervising reception staff, managing all front-end duties, room checks and providing excellent customer service to guests.

As the first face visitors see when they enter the hotel, you must be friendly, informative and welcoming to visitors, and be able to handle questions, complaints, reservations and bookkeeping.

POSITION INFO:
Duties:

Assign tasks and ensure all staff positions are covered for the duration of shift
Answer phone inquiries, direct calls and provide basic information
Oversee and manage receptionists, and porters
Address complaints and requests with quality customer service skills
Recruit and train new employees
Maintain office equipment such as photocopier, fax machine, telephones etc.
Monitor front desk and ensure all employees comply with all procedures and policies
Oversee mail deliveries, packages, and couriers
Purchase, track, and invoice office supplies
Create, organize, and maintain rosters for all employees
Ensure front desk is covered at all times
Perform bookkeeping, reservations, and clerical duties
Assist in planning company events, meetings, luncheons, and employee team building activities or special projects as needed
Managing the Room check chart and admin
Managing events and restaurant bookings
Work hand in hand with Maintenance Manager and Exec Housekeeper, ensure rooms are always “guest ready

Requirements:

High school degree or equivalent; or certification in management in related field preferred
At least 3+ years of previous experience as a FOM or Assistant front office manager or a related role preferred
Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel, Opera knowledge)
Solid customer service skills
Excellent leadership, team building, and management skills
Encouragement to team and staff; able to mentor and lead
Excellent verbal and written communication skills
In-depth understanding of the industry
Strict adherence to company policy and procedures, mission statement, and sales goals”
Own transport essential Work shifts

Similar jobs you might be interested in:

Front Office Manager
Location: Port Elizabeth
Salary: Monthly
Luxury Hotel in Port Elizabeth is looking for a front office manager. We are seeking a responsible, experienced front office manager. In this position, you will be responsible for supervising reception staff, managing all front-end duties, room checks and providing excellent customer service to guests. As the first face visitors see when they enter the hotel, you must be friendly, infor...
10 days ago

Admin Controller/ 2IC/ Assistant Store Manager
Location: Port Elizabeth
Salary:
26 days ago

Restaurant Manager
Location: Port Elizabeth
Salary:
34 days ago

Client Relations Officer (FMCG Retail)
Location: Port Elizabeth
Salary:
Reporting to: Divisional manager Permanent: Full-time, 100% on-site in the Humerail areaCommencement Date: Feb/Mar 2026Are you a dynamic customer service professional with a passion for the fast-paced world of FMCG? Leading Retail Group is looking for an experienced Client Relations officer to join this close-knit, high-performing team in Port Elizabeth!About the Role: This ...
Today

Quality Control Supervisor
Location: Coega
Salary:
We are recruiting a Quality Control Supervisor to join a leading FMCG company based in Coega, Gqeberha. This role is ideal for a hands-on quality professional who is passionate about food safety, compliance, and driving continuous improvement in a fast-paced manufacturing environment
Today

HR Manager
Location: Port Elizabeth
Salary:
3 days ago

B2B Sales Manager
Location: Uitenhage
Salary: Monthly
Our client is seeking a B2B Sales manager for their team in Port Elizabeth/Gqeberha.
4 days ago

Sales Manager
Location: Port Elizabeth
Salary: 25000 Monthly
Role OverviewOur client is seeking an experienced and results-driven Sales manager to take full responsibility for the operational management and commercial performance of a busy tyre retail outlet. The successful candidate will lead the team, drive sales growth, manage financial performance, and ensure exceptional customer service while maintaining corporate and safety standards. Key Responsibili...
5 days ago

Management Accountant
Location: Port Elizabeth
Salary: 600000
My client is seeking a hands-on Management Accountant with strong manufacturing experience to join their team in Gqeberha (Port Elizabeth).
7 days ago

Branch Administrative Assistant (Newton Park)
Location: Port Elizabeth
Salary: 6000 Monthly
The branch Administrative Assistant will be responsible to coordinate office activities and operations in an efficient manner.Qualifications and Experience:Matric Certificate (with maths literacy minimum). Additional related courses/qualifications and advantage.At least 5 years in a similar administrative roleProven experience as an office administrator, office assistant or relevant roleExcellent ...
7 days ago