Front Office Manager

SUMMARY:
We are seeking a professional, experienced, and customer-focused Front Office Manager to join our team.
Key Responsibilities:

• Manage the daily operations of the Front Office Department.
• Supervise and support reception and front office staff.
• Ensure exceptional guest service and satisfaction at all times.
• Handle guest queries, complaints, and special requests efficiently.
• Manage reservations, check-ins, check-outs, and room allocations.
• Ensure accurate record keeping and reporting.
• Assist with staff training, scheduling, and performance management.
• Maintain company standards, policies, and procedures.

POSITION INFO:
Minimum Requirements:

• Previous experience in a Front Office Management role within the hospitality industry.
• Strong leadership and people management skills.
• Excellent communication and customer service skills.
• Computer literacy and experience with hotel management systems.
• Ability to work under pressure and solve problems effectively.
• Professional appearance and positive attitude.
• Valid driver's licence will be advantageous.