Front Office Supervisor

SUMMARY:
Luxury Hotel in the Kameeldrift area is looking for an experienced Front Office Supervisor.

POSITION INFO:
Duties:

In the absence of Front Office manager take charge of the operations of Front office Department.
Ensures guests have a smooth-running stay at the hotel.
Act as the bridge between the front and the back office.
Ensure that all guests experience a fantastic stay.
Ensure company standards for Front Office and guest services are met.
Greet and register guests.
Welcomes guests and fosters customer loyalty through his/her friendly manner.
Develops high quality relationships with guests throughout their stay.
Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solution.
Oversee and supervises guest’s arrivals and departures with the Front office Manager and Duty managers.
Provide high level of customer service and maintain a high profile in the day-to-day front office operations.
Ensure that personalized service is offered to each and every guest.

Requirements:

Matric.
Diploma in Hospitality Management and / or Diploma in Hotel or other related field.
Minimum 2 to 3 years work experience as Front Office Supervisor or Team Leader
Excellent written and verbal communication.
Ability to manage several budgets.
Ability to work in a fast-paced, high-stress environment.
Attention to detail.
Computer knowledge and experience in MS office programs.
Knowledge of Opera Property Management System is required.

NB! This job is now closed. You can apply for other jobs by uploading your CV.