Front of House and Client Experience Executive

Recruiter:

Helderberg Personnel CC

Job Ref:

SW006127/ML2

Date posted:

Tuesday, February 10, 2026

Location:

Stellenbosch, South Africa

SUMMARY:

Our client is an established, highly regarded bespoke jewellery designer known for creating exceptional, one-of-a-kind pieces for a discerning, international and local clientele. With a reputation built on craftsmanship, elegance, and trust, the business is now entering an exciting phase of growth and is seeking a refined, capable individual to become the welcoming face of the brand.

POSITION INFO:
The Role
This is a pivotal, front-facing position for a polished and well-spoken professional who naturally connects with high-net-worth individuals. The successful candidate will represent the brand in-store, deliver an impeccable client experience, assist with bespoke jewellery sales, and contribute to the growth of the business through marketing and social media initiatives.
Working closely with the designer — and often independently — this person will be trusted to uphold the brand’s values, aesthetics, and reputation at all times.

Requirements:

Exceptionally well-presented, articulate, and confident
Comfortable engaging with wealthy, international clientele
Experience in luxury retail, high-end hospitality, travel, jewellery, fashion, or a similar premium environment
Trustworthy, reliable, and mature, with strong personal integrity
Naturally polished with an innate understanding of luxury service
Social media savvy with an eye for aesthetics and brand consistency
Self-motivated and capable of working independently
Warm, personable, and emotionally intelligent

Duties will include, but not limited to:

Client Experience & Front of House
Be the first point of contact, warmly welcoming local and international clients into the boutique
Build long-term relationships with high-net-worth clientele through exceptional service
Conduct consultations alongside the designer, assisting clients with bespoke jewellery selections
Ensure the showroom consistently reflects the brand’s luxury standards
Sales Support
Assist with the presentation and selling of bespoke jewellery pieces
Manage client follow-ups, appointments, and after-sales communication
Maintain discretion, confidentiality, and professionalism at all times
Marketing & Brand Growth
Assist with social media management (Instagram, digital platforms, and brand storytelling)
Support marketing initiatives, campaigns, and content creation
Help grow brand awareness while maintaining a refined, luxury positioning
Operations & Trust
Work independently when required, managing the boutique with confidence and integrity
Handle sensitive client and business information with absolute discretion
Contribute ideas and add value as a long-term member of the business

Why This Role?
This is a rare opportunity to join a prestigious bespoke jewellery brand at an intimate level. The right candidate will not simply be an employee, but a valued part of the business — someone who grows with the brand, adds meaningful value, and becomes a trusted presence for both clients and the designer

In return a competitive salary is on offer

Similar jobs you might be interested in:

Front of House and Client Experience Executive
Location: Stellenbosch
Salary:
Our client is an established, highly regarded bespoke jewellery designer known for creating exceptional, one-of-a-kind pieces for a discerning, international and local clientele. With a reputation built on craftsmanship, elegance, and trust, the business is now entering an exciting phase of growth and is seeking a refined, capable individual to become the welcoming face of the brand.
1 day ago

Kitchen / Front of House Manager
Location: Somerset West
Salary: Market related Monthly
KITCHEN / front OF house MANAGER Somerset West: Somerset West: Somerset West: My client, a premium Italian-style restaurant operating in an open-kitchen environment, is seeking an experienced Kitchen / front of house Manager to take on a senior, hands-on leadership role with real responsibility and influence. Working closely with supportive, values-driven owners, the successful candidate will play...
6 days ago

Receptionist / Office Administrator
Location: Table View
Salary: R9k Monthly
A professional firm in Table View (Cape Town) is looking for a Receptionist / Office Administrator for a firm.Only candidates in Table View or the surrounding areas will be considered.
5 days ago

Client Onboarding Consultant
Location: Claremont
Salary: Monthly
Software Company providing all-in-one property management solutions to the hospitality industry based in Claremont & Hout Bay is currently recruiting for a client Onboarding Consultant. You will be responsible for getting new clients up and running with their system setup accurately, on time and tailored to their specific needs. You won’t just be ticking boxes but setting up r...
34 days ago

Casual Hospitality & Estate Assistant
Location: Cape Town
Salary:
Today

Butler
Location: Cape Town
Salary: Monthly
Iconic Hotel, based in Cape Town is looking for a F&B Butler to ensure personalised service to all Hotel guests in accordance with luxury Standards and to maximise revenues & profitability in the Butler Service Department as well as promote further services of the brand.
2 days ago

Hostess | Luxury Wine & Hospitality Environment
Location: Stellenbosch
Salary: Negotiable depending on experience
Manage reservations and seating with professional poise to ensure a seamless guest experience in our
4 days ago

Assistant Restaurant Manager
Location: Franschhoek
Salary: Monthly
Fine-dining Restaurant at a Wine Estate close to Franschhoek is looking for an experienced Assistant Restaurant Manager to lead the front-of-house team and ensure the seamless daily operation of the restaurant. The ideal candidate will have a proven track record in luxury dining environments, exceptional leadership skills and a passion for creating world-class guest experiences.
5 days ago

Front Office & Guest Experience Host
Location: Stellenbosch
Salary: Market related Monthly
front Office & Guest experience HostStellenbosch: An established luxury Guest Lodge and venue, idyllically situated in the Western Cape Winelands near Stellenbosch, is seeking a front Office & Guest experience Host to join its welcoming front of house team.This role is ideally suited to a hands-on hospitality professional who enjoys guest interaction, thrives in a boutique luxury environme...
5 days ago

CASHBOOK CLERK
Location: Northern Suburbs
Salary:
CASH BOOK CLERKNORTHERN SUBURBSSALARY R15 000 CTC
8 days ago