Functional Support Engineer (Mining Applications)

SUMMARY:
MTS's client is looking for Functional Support Engineers with 3-6 years experience in supporting both COTS and custom-built applications and functional understanding of enterprise data flows and systems process flows. Must have experience in mining technologies such as Production Analysis Systems (e.g., PAS, CAD, Scheduling, MS Projects), Application Portfolio Systems (SAP, LeanIX, Manage Engine Apps Manager, Manage Engine Ops Manager), Service Provider Risk Management (ComplyWorks) or SSMS (SQL Server Management Studio).

6 Months contract , On-site role in JHB-West.

POSITION INFO:
Requirements:

• Degree/ Diploma in IT or a related field.
• 3–5 years’ experience in a software/system support role, preferably in a mining.
• Experience in mining technologies such as Production Analysis Systems (e.g., PAS, CAD, Scheduling, MS Projects), Application Portfolio Systems (SAP, LeanIX, Manage Engine Apps Manager, Manage Engine Ops Manager), Service Provider Risk Management (ComplyWorks) or SSMS (SQL Server Management Studio).
• Experience supporting both COTS and custom-built applications.
• Functional understanding of enterprise data flows and systems process flows.
• Familiarity with incident management systems (e.g., Manage Engine Service Desk Plus).
• Basic troubleshooting skills, i.e. possible not an application issue, can be HW, network or user error
• Understanding of enterprise solutions that require integration and interfaces to third party software
• Basic knowledge of databases (SQL), APIs, and system integration principles (advantageous)

• Functional Support & Issue Resolution
  • Provide Level 1 & 2 functional support for software systems used in mining operations (Production Planning, Risk Management, Call Centres, Production Services Departments, etc.)
  • Act as a liaison between users, technical teams, and vendors to troubleshoot and resolve application issues.
  • Interpret and resolve user-reported problems, validate against system functionality, and coordinate appropriate fixes or escalations.
• System Analysis & Documentation
  • Analyse business processes to ensure systems are configured and used optimally.
  • Document system functionality, user guides, standard operating procedures (SOPs), and known issues.
  • Maintain configuration and integration records for custom and COTS systems.
  • Amend/Update system processes initiated by Application Changes/Enhancements.
  • Document and maintain SQL job schedules for system process optimization identified through synergies and constraints.
• Change & Release Management
• Stakeholder Engagement
• Monitoring & Reporting
• Integration Support
• License management