GERMAN SPEAKING Assistance coordinators - Cape Town CBD - R22,000.00 pm

SUMMARY:
GERMAN SPEAKING Assistance coordinators - Cape Town CBD - R22,000.00 pm

POSITION INFO:

GERMAN SPEAKING Assistance coordinators - Cape Town CBD - R22,000.00 pm

The structure of shifts is following:

Morning - 7:30-15:00

Afternoon - 14:00-21:30

Night - 20:30-8:30

Weekend - 8:30– 20:30

Medical aid : Discovery: Classic Smart Option for employee + max 2 children (paid by the company)

Retirement annuity: 10% of basic salary (after successful completion of probation period of 6 months) – also paid by the company

Shift allowances will be paid once a candidate is scheduled for shifts – after training

The current shifting structure is as this with 12 hours night shifts with modification of morning and afternoon shifts.

You are expected to work 3-night shifts a month if nothing else is agreed.

Job Description:

• Communicate over the phone and via email with policyholders, a worldwide network of medical providers and our colleagues around the world
• Co-ordinate logistic arrangements locally and internationally to assist policyholders in medical or difficult travel situations
• Work closely with medical professionals internally and externally

Job Requirements:

• German speaker with full professional fluency, also in English
• Pro-active and performing well under pressure
• Flexible and open-minded to ongoing changes and training
• Previous work experience in Medical Assistance, Insurance, Claims Handling or Tourism will be an advantage
• Matric or higher
• Decent computer user skills in Microsoft Office tools
• Must be able to work in shifts including some weekends and some evenings/nights per month (main shifts are daytime, at this stage).
• SA VISA secured already, ideally
• FSB registered – a big bonus

We offer:

• A background in a stable, global company
• Training based on international professional know-how, systems and various pieces of training platforms
• Daily communication in foreign languages, working on a global scale
• Remuneration package
• Company Health and Accident Insurance
• 21 days vacation per year
• Other benefits to be discussed in the interview

For more information email your CV, notice period, current salary, and salary requirements to

Your CV must include A photo, your residential address, DOB, notice period, Payslip of your current/last salary, and mode of transport.

If I do not get back to you within 2 weeks, your application for this vacancy was unsuccessful.