Game Lodge Management Couple

SUMMARY:
Lodge General Management Couple – Welgevonden Private Game Reserve
📍 Vaalwater, Limpopo, Welgevonden Game Reserve | Live-in | Full-time
R75,000 Cost to Company (Couple Combined) | Meals on Duty | 5% Provident Fund

Lead. Inspire. Deliver exceptional safari experiences.
An extraordinary opportunity awaits a seasoned General Management Couple to take the lead at a prestigious luxury lodge nestled in the heart of Welgevonden Private Game Reserve. We are seeking a passionate, experienced, and hands-on hospitality powerhouse duo to deliver seamless operations, mentor high-performing teams, and uphold world-class guest experiences in one of South Africa’s most exclusive safari settings.

POSITION INFO:

Your Role at a Glance

• Manage and coordinate daily lodge operations across Rooms Division, Food & Beverage, Maintenance, Guest Services, and Administration
• Maintain seamless service delivery while anticipating guest and operational needs
• Ensure high standards of hygiene, presentation, and safety across all areas

• Inspire and guide multidisciplinary teams through active, hands-on management
• Foster a culture of accountability, ownership, and excellence at all levels
• Lead by example with mentorship, coaching, and succession planning

• Manage lodge budgets and cost controls; deliver strong financial performance
• Compile and analyse reports on revenue, occupancy, procurement, and expenses
• Lead and support union negotiations and payroll planning

• Uphold the lodge’s reputation for luxury, service, and bespoke experiences
• Ensure consistent 5-star service from pre-arrival to departure
• Handle guest relations, complaints, and VIP hosting with professionalism and care

• Collaborate with Operations Management to align with group strategy
• Drive initiatives that promote sustainability, efficiency, and quality
• Contribute to innovation in lodge offerings, experiences, and service culture

Minimum Experience & Requirements

• Matric essential; formal hospitality qualification preferred
• 5+ years’ experience as General Manager in a luxury lodge environment
• Deep understanding of remote lodge operations and guest expectations
• Valid RSA ID, Driver’s Licence, and own vehicle
• High-level leadership, financial acumen, and operational decision-making
• Tech-savvy: Excel, Word, PowerPoint; OPERA Cloud experience advantageous
• Strong communication, conflict resolution, and organisational skills
• Adaptability, cultural awareness, and resilience in high-pressure environments

Why Join This Lodge?

• Live and work in an iconic Big 5 reserve
• Play a pivotal role in shaping guest journeys and lodge culture
• Be part of a company with strong values and high operational standards
• Enjoy a close-knit team culture and high autonomy in your work