Game Lodge management couple

SUMMARY:
Game Lodge management couple

POSITION INFO:

Game lodge management couple to manage 5-Star self-catering lodge, Mpumulanga

We are looking for multiskilled MANAGEMENT COUPLE who are passionate about the hospitality industry,possess strong leadership skills, and thrive in a dynamic environment to take over the management of the lodge.

Duties & Responsibilities:

Her:

Guests Services: Coordinate reservations, check-ins, and check-outs efficiently.

Foster a welcoming and friendly environment, ensuring guests feel comfortable and well taken care of during their stay

Ensure high levels of customer satisfaction by consistently providing excellent service and addressing guests concerns or complaints.

Arranging Bush delights, special occasions, special holidays etc.

Staff Management: Supervise lodge staff members.

Create work schedules, assign tasks, and monitor staff performance to maintain high standards of service.

Arrange leave applications, gate passes, staff visitors.

Demonstrate the highest level of service excellence and professionalism as a role model for other staff members- Lead by Example

Financial Management:

Site inspections: Meeting, greeting and hosting of all agents.

Overseeing of administrative duties.

Ensuring all financial data is correct and in order.

Monitor financial transactions

Ensure high levels of standards are kept at all times

Ordering and management of stock, consumables and all the assets of the lodge.

Him:

FGASA Level 2 Full Trails Guide

Daily Game drives and Bush walks

Hosting of guests

Gardens, property maintenance and upkeep

Basic Vehicle maintenance skills

All relevant maintenance to the property

Qualifications - Essential Pre-requisites:

Her:Hospitality Management Diploma or equivalent

Him:FGASA Level 2 (NQF4) preferred

Full Trails

ARH competency

Minimum of 5 years lodge working experience. 4 or 5 * an advantage.

Strong leadership skills with the ability to motivate and inspire a diverse team.

Excellent operational experience encompassing every aspect of Lodge Management including HR, Admin, Finance, FOH & Guest Experience and basic kitchen knowledge

Ability to receive instruction and follow thought as required.

Excellent organizational and multitasking abilities to manage multiple priorities effectively.

Outstanding interpersonal and communication skills to interact with guests, staff and external

stakeholders. Knowledge and experience of lodge operations, including front desk, kitchen/chef and

housekeeping. Proficiency in Outlook, Excel & Word.

Familiar with Nightsbridge Booking platform and Extranets.

Understanding of financial management principles and experience with budgeting and cost control.

Marketing and Social Media experience.

Availability to work flexible hours as well as extra hours when required.

Desire, drive, and experience to develop the lodge to its full potential.

FGASA NQ4 or Professional NDT Registered

Valid First Aid Certificate

Rifle Accreditations and ARH

Trails Guide qualification with VPDA

Off-road driving in 4x4 vehicles

Excellent operational experience encompassing every aspect of Lodge Management including Maintenance, Guiding & Guest Experience

Knowledge and experience of gardens and maintenance.

Ability to operate independently.