General Management Couple

Recruiter:

Bright Search Recruitment (Pty) Ltd

Job Ref:

JHB001882/HH

Date posted:

Thursday, August 7, 2025

Location:

Welgevonden, South Africa

SUMMARY:
An extraordinary opportunity awaits a dynamic General Management Couple to lead operations at a prestigious five-star lodge nestled in the heart of the Welgevonden Private Game Reserve. Our client is seeking an experienced, passionate duo to drive excellence across all areas of lodge operations, elevating the guest experience to world-class standards.

POSITION INFO:

Key Responsibilities

Operational Management:

Oversee all lodge departments, ensuring daily operations meet luxury hospitality standards
Monitor financial performance, manage budgets, and drive cost-efficiency
Resolve challenges and maintain smooth operations, including union engagement when required
Champion environmental and sustainable practices across all operations
Consistently deliver personalised guest experiences and ensure a warm, welcoming lodge culture

Strategic Planning:

Align operational strategies with long-term group objectives
Collaborate with group operations leadership on lodge vision and innovation
Drive continuous improvement across guest services and operational workflows

Resource & Supply Chain Management

Oversee allocation of staff and resources to maintain optimal service standards
Manage supplier relationships and ensure timely procurement of goods and services

Team Leadership & Development

Lead, motivate, and inspire a high-performing lodge team
Foster a culture of excellence, training, and accountability
Conduct performance management and succession planning where applicable

Quality Assurance & Guest Satisfaction

Uphold brand standards through ongoing quality control
Monitor guest feedback and implement service improvements
Ensure seamless communication between departments and with Head Office

Technology Integration & Risk Management

Integrate relevant hospitality technologies to streamline operations
Implement contingency plans and ensure operational readiness for unforeseen events

Minimum Requirements

Matric certificate (essential)
Minimum 5 years’ General Management experience in a luxury lodge or high-end hospitality environment
Formal hospitality degree/diploma preferred
Excellent communication, interpersonal, and organisational skills
Financial literacy and experience managing budgets and operational reporting
Strong leadership and problem-solving abilities, with a guest-centric approach
Ability to multitask and operate effectively under pressure
Valid RSA ID and driver’s license
Own reliable vehicle
In-depth knowledge of luxury safari lodge operations and game reserve dynamics
Professional appearance and confident, dynamic personality
Proficient in MS Word, Excel, and PowerPoint
Experience with OPERA Cloud or similar Property Management Systems beneficial

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