General Management Couple

SUMMARY:

PURPOSE OF THE ROLE

KEY RESPONSIBILITIES

1. Overall Lodge Management

• Oversee all daily lodge operations including accommodation, food & beverage, housekeeping, and maintenance.
• Ensure high standards of guest service and satisfaction at all times.
• Act as hosts, engaging with guests and enhancing their experience.

2. Guest Experience & Hosting

• Welcome and interact with guests throughout their stay.
• Handle guest queries, complaints, and special requests professionally.
• Ensure a personalized and memorable guest experience.

3. Team Leadership & Staff Management

• Manage, lead, and motivate a small team of lodge staff.
• Allocate duties, manage schedules, and monitor performance.
• Provide training, mentoring, and support to staff.
• Foster a positive and productive work environment.

4. Administration & Financial Control

• Manage lodge administration including bookings, reporting, and stock control.
• Oversee budgets, cost control, and procurement.
• Ensure accurate record-keeping and reporting to head office.
• Work closely with head office support while independently managing on-site processes.

5. Operations & Logistics

• Ensure smooth coordination between departments.
• Manage stock levels, ordering, and supplier relationships.
• Oversee maintenance and upkeep of lodge facilities.

6. Guiding (Advantageous)

• One partner ideally to hold a guiding qualification.
• Conduct or assist with guided activities where required.
• Enhance guest experience through knowledge of the environment.

7. Health, Safety & Compliance

• Ensure compliance with health, safety, and environmental regulations.
• Maintain high standards of hygiene and safety across the lodge.

POSITION INFO:

MINIMUM REQUIREMENTS

Experience

• Proven experience managing a small lodge, guesthouse, or similar hospitality operation.
• Strong understanding of full lodge operations with limited staff.
• Experience working in remote or semi-remote environments (advantageous).
• Demonstrated leadership experience managing small teams.

Qualifications

• Hospitality or tourism qualifications (advantageous).
• Valid driver’s license for both candidates.
• Guiding qualification (preferred for one partner).

Skills & Competencies

• Strong leadership and people management skills.
• Excellent guest relations and communication skills.
• Financial and administrative management ability.
• Problem-solving and decision-making skills.
• Ability to work independently without constant supervision.
• Multi-skilled and adaptable.

PERSONAL ATTRIBUTES

• Mature, stable, and committed couple
• Hands-on and proactive approach
• Strong sense of responsibility and accountability
• Ability to thrive in a remote/small team environment
• Long-term commitment (not a short-term steppingstone role)
• Professional, well-presented, and guest-focused

WORKING CONDITIONS

• Live-in position (accommodation provided).
• Remote lodge environment.
• Irregular hours, including weekends and public holidays.
• High level of responsibility with limited on-site support staff.

KEY PERFORMANCE INDICATORS (KPIs)

• Guest satisfaction and reviews
• Operational efficiency
• Staff performance and retention
• Budget management and cost control
• Compliance with operational standards

IMPORTANT ROLE EXPECTATION