General Manager – Franchises JHB

SUMMARY:
You will provide strategic leadership to drive growth, profitability, and operational excellence across the regional franchise network.

POSITION INFO:

This role is central to executing the business unit strategy, delivering financial performance, and building a people-first culture aligned with organisational objectives.

You will oversee operational planning, financial management, supply chain execution, and marketing initiatives while championing governance, risk management, and talent development. With a strong focus on franchise growth, the role carries indirect accountability for Sales, Equity, and Operating Profit.

Due to our clients'' Equity Plan, preference will be given to Equity Candidates.

Requirements

• Tertiary qualification (business, marketing, or finance); MBA advantageous.
• Minimum 10 years’ senior operational/commercial leadership in retail, QSR, or multi-outlet industries.
• Proven record in driving sales, profit, and people development.

Key Responsibilities

• Lead the regional operations team, aligning business plans with country strategy.
• Drive franchise expansion and ensure quality delivery of new builds and refurbishments.
• Strengthen supply chain processes, operational efficiency, and service standards.
• Partner with HR to recruit, develop, and retain top talent, with emphasis on local leadership growth.
• Collaborate with Marketing to implement campaigns and consumer engagement initiatives.
• Ensure robust risk management and governance frameworks are in place.

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