SUMMARY:
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POSITION INFO:
Join a distinguished leader in the hospitality and gaming industry, committed to delivering exceptional guest experiences and operational excellence. Our client, an established resort in Mpumalanga, seeks a strategic and dynamic General Manager to lead all facets of the business, from gaming and hotel management to food & beverage and conferencing services, ensuring the achievement of revenue and profitability targets aligned with the company’s vision. Duties: Take full accountability for all operational functions within the resort, including gaming, hotel, F&B, conferencing, and support services. Develop, present, and execute the annual business plan encompassing budgets, forecasts, and profit-enhancement initiatives. Drive operational standards, policies, and procedures to ensure consistency and excellence across all departments. Oversee property maintenance, hygiene, cleanliness, and presentation, implementing proactive capital expenditure and maintenance strategies. Ensure full compliance with legislative and regulatory standards, including Gaming Board requirements. Lead transformation efforts in line with B-BBEE objectives, establishing and managing related committees. Cultivate strong relationships with employees, guests, unions, shareholders, community leaders, and regulators. Embed core values such as respect, humility, integrity, collaboration, and accountability within the organization. Maintain rigorous financial governance and cost control measures. Spearhead marketing, promotions, and entertainment initiatives aligned with business priorities and customer insights. Champion the Group Customer Care programme, continuously elevating service standards. Lead, mentor, and develop the management team through performance management and engagement. Implement group projects, initiatives, and governance requirements effectively across the resort. Requirements: Minimum of 8 years of senior management experience within the hospitality and gaming sectors. Proven track record of delivering revenue, market share, and profitability growth. Strong leadership, strategic planning, and stakeholder management skills. Extensive financial management and operational expertise. Ability to develop and execute comprehensive business plans. Excellent communication and relationship-building capabilities. Knowledge of legislative and regulatory standards relevant to the hospitality and gaming industries. Familiarity with the following: Customer Service Excellence Management and Development of teams Strategic Marketing and Promotions B-BBEE and Transformation processes What We'll Give You: While specific benefits are not listed, our client offers a vibrant work environment focused on growth, innovation, and community impact, with opportunities to lead a prestigious resort and make a lasting difference in the hospitality industry. If you are a visionary leader eager to shape the future of a thriving resort, we invite you to apply and be part of an organisation dedicated to excellence and sustainability.
