General Manager – Hospitality | Cape Town, Western Cape | Permanent

SUMMARY:
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POSITION INFO:

Lead a hospitality operation where service excellence, commercial performance, and team leadership are central to success. This opportunity offers the chance to influence operational standards while driving sustainable growth.

The role will oversee hospitality operations across the region, ensuring exceptional client service, operational efficiency, and profitability. You will lead hospitality teams, strengthen client relationships, implement strategic initiatives, and drive continuous improvement across the business.

This position requires a hands-on operational leader who can balance customer experience, financial management, and people leadership in a fast-paced environment.

Our client is a leading hospitality and support services organisation with a strong reputation for operational excellence and client-focused delivery.

What You’ll Do

• Lead hospitality operations across the region
• Drive business growth and operational profitability
• Manage and mentor hospitality teams
• Ensure high standards of customer service and client satisfaction
• Monitor operational KPIs and identify improvement opportunities
• Implement strategic sales and marketing initiatives
• Ensure compliance with company and industry standards
• Collaborate across departments to improve service delivery

What You Bring

• Qualification in Hospitality Management or related field
• Minimum 5 years’ experience in a General Manager role
• Strong leadership and team management capability
• Financial management and budgeting experience
• Excellent communication and stakeholder engagement skills
• Operational experience within hospitality or services industries
• Strong understanding of hospitality best practices

What Success Looks Like

• High-performing hospitality operations
• Strong client retention and customer satisfaction
• Improved operational profitability and efficiency
• Motivated and engaged teams
• Consistent service excellence across all sites