General Manager

SUMMARY:
General Manager

POSITION INFO:

General Manager – Business Lines

Location: Johannesburg, South Africa
Industry: Telecommunications / ICT / Digital Solutions
Reporting to: Executive

About the Role

A leading telecommunications and technology services provider is seeking a General Manager – Business Lines to lead and drive the commercial, operational, and strategic growth of multiple high-impact digital solution verticals. These include Cloud, Cybersecurity, Unified Communications, IoT, SD-WAN, Private 5G, Colocation, Managed Network Services, and System Integration.

This is a senior leadership role with end-to-end accountability for solution strategy, go-to-market execution, financial performance, product innovation, and team development. You will shape the direction of mission-critical B2B solution portfolios, champion customer-centric transformation, and foster cross-functional collaboration across enterprise sales, technical teams, and product innovation units.

Key Responsibilities

Strategic Leadership & Growth

• Lead the development and execution of integrated solution strategies aligned with the organisation’s corporate and enterprise growth objectives.
• Define annual sales plans and revenue targets across each business line.
• Drive market competitiveness by accelerating time-to-market, innovation, and solution maturity.

Business & Financial Management

• Own full P&L accountability for the solution portfolio.
• Oversee budget planning, forecasting, and cost optimisation in collaboration with sales and finance teams.
• Use performance data and analytics to drive commercial decisions and ROI improvements.

Product Innovation & Customer Experience

• Champion agile solution development and continuous improvement in existing offerings.
• Leverage AI, automation, and data insights to personalise customer experiences and optimise GTM strategies.
• Ensure customer satisfaction and retention through best-in-class service delivery and experience design.

Operational Excellence

• Oversee solution lifecycle from concept through to build, integration, operations, and support.
• Implement governance frameworks, service level agreements (SLAs), and project delivery standards.
• Foster a culture of innovation, agility, and operational efficiency.

Stakeholder Engagement

• Build strategic partnerships with key external and internal stakeholders, including enterprise clients, technology partners, and regulatory bodies.
• Act as the organisation’s executive representative in regional and industry engagements.
• Align closely with enterprise sales, product, finance, marketing, and transformation functions.

People & Culture Leadership

• Lead and develop a high-performing, multi-disciplinary team.
• Drive employee engagement, retention, and talent development strategies.
• Promote a culture of accountability, innovation, and continuous learning.

Candidate Profile

Education

• A bachelor’s degree in Telecommunications, Information Technology, Engineering, or related field.
• An MBA or Master’s degree is highly advantageous.

Experience

• Minimum 10–12 years of senior management experience, with at least 3 years in a telecommunications or ICT environment.
• Strong background in B2B digital solutions, particularly in cloud, security, managed services, or enterprise connectivity.
• Demonstrated success in P&L ownership, growth strategy, and operational leadership.
• Experience in leading cross-functional teams in a large, complex, and matrixed environment.
• Exposure to multinational organisations and working across geographies and cultures.

Skills and Competencies

• Strategic Thinking and Commercial Acumen
• Customer Success Management and Solution Sales
• Financial Management and Budget Control
• Cross-functional Leadership and Influence
• Agile Product Development
• Data-Driven Decision Making
• Stakeholder Engagement and Communication

Why Join?

This is a unique opportunity to make a significant impact on the future of digital transformation within a highly respected organisation. You''ll be empowered to shape innovative solutions, grow high-potential business units, and lead strategic transformation in one of the most dynamic sectors in the economy.