General Manager

SUMMARY:
Our client is seeking an experienced and dynamic General Manager to lead the operations of their luxury 5-star game lodge. The ideal candidate will ensure exceptional guest experiences, efficient operational management, and effective team leadership in a remote, high-end hospitality environment.

POSITION INFO:
Key Responsibilities:

• Oversee daily lodge operations, including front of house, housekeeping, maintenance, kitchen, and guiding teams
• Ensure an outstanding guest experience aligned with 5-star standards
• Manage budgets, forecasts, and financial reporting
• Recruit, train, and manage lodge staff to maintain high performance and morale
• Maintain property standards and compliance with safety, hygiene, and environmental practices
• Liaise with marketing, sales, and head office to drive occupancy and brand presence
• Engage with guests regularly to ensure satisfaction and resolve issues swiftly

• Minimum 5 years’ experience in senior lodge or luxury hospitality management
• Strong leadership and interpersonal skills
• Proven financial acumen and experience with lodge budgets and reporting
• Excellent guest relations and problem-solving abilities
• Ability to work in a remote location and adapt to a bush environment
• Relevant hospitality or management qualification preferred
• Knowledge of wildlife, conservation, and sustainable tourism is an advantage