General Manager

SUMMARY:
Are you an experienced property professional with a proven track record in managing retail assets and driving operational excellence? Our client, a leading national property management company, is seeking a Centre/Property Manager to lead the full strategic and operational management of a prime retail centre in Johannesburg.

POSITION INFO:

Role Purpose

Key Responsibilities

Strategic Management & Execution

• Contribute to and implement property-specific strategies in leasing, marketing, and operations.
• Monitor action plans and adjust strategies to meet operational KPIs.
• Ensure alignment with company purpose, values, and long-term goals.

Risk & Compliance

• Conduct risk reviews and ensure regulatory compliance.
• Liaise with Legal for lease compliance and disputes.

Property Asset Management

• Oversee leasing, tenant mix, renewals, and occupancy levels.
• Drive marketing initiatives and PR strategies in collaboration with internal teams.
• Manage facilities, maintenance, installations, and HSE compliance.

Business Unit & People Management

• Lead, mentor, and develop centre operations teams.
• Ensure performance management, succession planning, and employment equity goals.
• Manage recruitment, onboarding, discipline, and HR compliance.

Stakeholder & Tenant Relations

• Maintain positive tenant and client relationships.
• Resolve escalated queries and complaints effectively.
• Represent the company in community and business forums.

Property Operations

• Coordinate service contracts, inspections, upgrades, and maintenance plans.
• Ensure statutory compliance including OHS and risk reporting.
• Track data and reporting via MDA/SAP/NICOR.

Budgeting & Financial Control

• Contribute to and manage income and expense budgets.
• Monitor municipal billing, cost control, energy consumption, and insurance claims.
• Analyse rental performance and implement corrective measures.

Retail Trading Performance

• Analyse tenant turnover and trading densities.
• Manage feet count data and evaluate performance.
• Oversee promotions, marketing campaigns, and retail activations.

Centre Revamps & Upgrades

• Participate in redevelopment and refurbishment planning.
• Manage tenant relocations, centre relaunch, and new initiatives.

Role Requirements

Qualifications

• Minimum: Degree/Diploma (NQF 7) in Property, Business Admin, or Commerce
• Preferred: SACSC Shopping Centre Management Certifications (PDP, ACSL, CSCM)

Experience

• 5–7 years in retail property management
• 3–5 years in General Management of Regional Centres
• Proven experience in leasing, centre operations, team management, and marketing strategy

Compliance

• Knowledge of POPIA, OHS Act, and retail legislation

Core Competencies

• Strategic thinking and planning
• Leadership and team building
• Negotiation and stakeholder engagement
• Financial acumen and cost control
• Operational execution and tenant retention

Ready to Lead This High-Profile Retail Centre?