General Manager

Recruiter:

Hospitality Hire

Job Ref:

CPT000061/AW

Date posted:

Tuesday, August 5, 2025

Location:

Cape Town, South Africa

Salary:

R30 000.00

SUMMARY:
General Manager / Branch Manager - Luxury Travel & Transport | Cape Town
ð Cape Town | Full-time | Premium Tourism & Concierge Services

Lead. Innovate. Elevate luxury travel experiences.
An established premium travel and transport provider is seeking a dynamic and experienced General Manager / Branch Manager to lead its Cape Town operations. Specialising in luxury airport transfers, chauffeur services, private tours, and concierge partnerships, the company caters to high-end hospitality, tourism, and corporate markets.
This is an exciting leadership opportunity to drive growth, elevate service standards, and shape the future of luxury travel experiences in one of South Africa’s most iconic destinations.

The Role

As General Manager / Branch Manager, you will take full ownership of daily operations, strategic growth, and customer service delivery. This role requires a hands-on leader who can manage multifunctional teams, nurture key partnerships, and ensure every journey reflects excellence, reliability, and sophistication.

POSITION INFO:
Working Hours: Monday to Friday, 08:00 to 17:00, with alternative Saturdays (one day)

Key Responsibilities

Operational Leadership

Oversee day-to-day execution of transfers, guided tours, and concierge services
Manage fleet scheduling, route planning, maintenance, and compliance
Ensure service consistency and adherence to safety and quality standards

Financial & Strategic Oversight

Own the budget, P&L, and business performance metrics
Drive profitability through effective cost control and pricing strategy
Report regularly on KPIs and financial results

Sales & Business Development

Lead the commercial strategy and identify growth opportunities
Build strong relationships with hotels, DMCs, travel agents, and corporate clients
Expand the footprint of concierge desks and contracted partnerships

People & Culture

Recruit, train, and manage teams across operations, administration, and guest services
Foster a culture of service, collaboration, and continuous improvement
Drive performance, accountability, and staff engagement

Stakeholder Engagement

Represent the brand in industry forums and local tourism initiatives
Maintain visibility and influence with key Cape Town stakeholders
Monitor competitor landscape and market trends to stay ahead

Education & Experience

Bachelor’s degree or Diploma in Business, Tourism, Hospitality, or Transport Management
Minimum 3 to 5 years’ senior management experience in luxury transport, tourism, or hospitality
Proven track record managing multi-service operations and diverse teams
Strong knowledge of Cape Town’s tourism and hospitality ecosystem

Skills & Competencies

Strategic leadership with hands-on operational capability
Excellent financial management and commercial acumen
Strong communication, negotiation, and stakeholder engagement skills
Passion for delivering exceptional guest experiences
Commitment to sustainability and innovation in service delivery

Only shortlisted applicants will be contacted for interviews. First Interviews will be an online virtual introduction interview.

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