SUMMARY:
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POSITION INFO:
General Manager | Burgersfort, Limpopo | Permanent
Lead a high-energy hotel, casino and convention resort with full P&L accountability. Own the guest experience, the people agenda and the numbers in a complex, highly regulated environment.
As General Manager, you will take full responsibility for the end-to-end performance of a flagship regional resort operation, spanning gaming, hotel, F&B, conferencing and all support functions. You will drive revenue, market share and profitability while ensuring that the property is impeccably maintained, compliant and guest-centric. This role calls for a hands-on leader who can balance strategic planning with on-the-floor operational excellence.
You will develop and execute the annual business plan, tightly manage budgets and costs, and implement profit-improvement initiatives in line with group objectives. You will ensure rigorous operational standards, disciplined controls and a forward-thinking capex and maintenance programme that protects and enhances the asset. In addition, you will champion the group’s customer care programme, ensuring consistently high service standards that meet or exceed industry benchmarks.
Our client is a leading hospitality and gaming group with a portfolio of premium hotel, casino and convention properties. They are known for delivering multi-faceted guest experiences that blend fine dining, immersive entertainment, relaxing stays and efficient conferencing, all underpinned by a strong values-driven culture and commitment to regulatory excellence.
What You’ll Do
- Take full accountability for gaming, hotel, F&B, conferencing and all support functions within the resort
- Deliver revenue, market share and profitability targets in line with the approved annual business plan
- Develop, present and execute a comprehensive annual business plan, including budgets, forecasts and profit improvement initiatives
- Drive uncompromising operational standards, policies and procedures across all departments
- Ensure the property is well-maintained with high cleanliness and hygiene standards, supported by a proactive capex and maintenance plan
- Oversee and enforce full legislative and regulatory compliance, including all Gaming Board rules and regulations
- Lead the transformation and B-BBEE agenda for the operation, including establishing and managing a Transformation Committee and achieving targeted B-BBEE levels
- Build and maintain strong relationships with employees, guests, unions, shareholders, community leaders and other key stakeholders
- Role model and embed the organisation’s values of respect, humility, integrity, collaboration and accountability in all business activities
- Ensure disciplined cost control and financial governance to support sustainable performance
- Drive a focused marketing, promotions and entertainment calendar aligned to business needs and customer insights
- Champion the Group Customer Care programme to consistently meet and exceed guest expectations
- Lead, mentor and develop the management team, ensuring clear objectives, ongoing performance management and high levels of motivation
- Implement group projects, initiatives and instructions as approved by the relevant governance structures
What You Bring
- Matric and a relevant business, hotel or hospitality management qualification
- At least 8 years’ experience in hotel, hospitality, gaming or retail, with a minimum of 5 years at senior management level in a complex, multi-faceted operation
- Strong financial and commercial acumen, with a clear sense of entrepreneurship and profit focus
- Proven track record of leading large teams and building a high-performance, service-driven culture
- Critical attention to detail in operational standards and guest experience
- Demonstrated ability to manage multiple projects, meet deadlines and deliver results in challenging trading conditions
- Confident, independent thinker who collaborates effectively and operates as a strong team player
- Resilience and composure under pressure in a 24/7 environment
- Excellent stakeholder management and communication skills across diverse internal and external groups
- Valid driver’s licence and willingness to travel as required
- Flexibility to work extended hours, weekends and public holidays, including in a smoking environment, as required by the operation
- Ability and willingness to meet the regulatory requirements of the relevant gaming authorities
What Success Looks Like
- Consistent delivery of revenue, EBITDA and market share targets for the resort
- A well-run, compliant property with best-in-class operational standards and audit outcomes
- High levels of guest satisfaction, repeat business and positive brand reputation in the region
- A motivated, aligned and accountable management team with clear objectives and strong performance
- Successful execution of the annual business plan, including capex, maintenance and profit-improvement initiatives
- Visible progress and measurable outcomes on transformation and B-BBEE targets
- Strong, constructive relationships with employees, unions, regulators, community stakeholders and shareholders
- Seamless implementation of group projects and initiatives, with the resort seen as a benchmark operation within the portfolio
