General Manager

Recruiter:

Wild Dreams Hospitality

Job Ref:

WDH001939/Dom.K

Date posted:

Monday, December 1, 2025

Location:

Franschhoek , South Africa

Salary:

R40,000

SUMMARY:
A five-star luxury retreat in the Cape Winelands is looking for a GENERAL MANAGER to join their team

POSITION INFO:
The General Manager is the driving force behind this luxury winelands retreat, overseeing all aspects of operations to ensure exceptional guest experiences, seamless service, and strong financial performance. Balancing strategic leadership with hands on management, they guide and inspire staff, build key partnerships, and maintain the highest standards of hospitality, positioning the property as a premier destination in the Cape Winelands.

Core Criteria:

Background in hospitality or business management
Proven hotel or luxury hospitality management experience
Strong leadership and team management skills
Excellent guest service orientation
Sales and marketing expertise
Financial management and budgeting skills
Knowledge of health, safety, and labour regulations
HR management experience (recruitment, training, performance, discipline)
Strong communication and problem-solving abilities
Professional, approachable, and integrity-driven personality
Must reside near Franschhoek area

Candidate Responsibilities:

Lead and motivate staff to deliver excellent guest service
Develop customer service programs and ensure staff training
Create and implement sales & marketing strategies to grow revenue
Build partnerships with local businesses and conduct site inspections
Ensure compliance with health, fire, and safety regulations
Oversee security, maintenance, and property audits
Inspect rooms, public areas, and exteriors for quality standards
Manage budgets, forecasts, and financial plans
Analyse financial data to adjust strategies and control costs
Train staff on cash handling, inventory, and receivables
Oversee recruitment, training, performance evaluations, and HR policies
Foster a positive work environment and handle grievances fairly
Administer pay, bonuses, and disciplinary procedures
Carry out additional duties as assigned by Directors

This is a live out position - Must reside near Franschhoek area

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