SUMMARY:
QSR Franchise | Multi-Province Operations | Executive Leadership Role
Location: Durban (with national travel)  |  Full-Time  |  On-Site
Remuneration: Highly competitive CTC package  |  Annual Performance Bonus  |  Medical Aid  |  Provident Fund
Target Start Date: 1 April 2026

The Opportunity

• Develop and execute short- and long-term business strategies aligned to approved growth, revenue, and profitability targets
• Monitor market and economic trends; implement corrective actions and report on operational performance versus budget and forecast
• Lead store network growth, franchising, product development, concept expansion, and acquisition initiatives in line with the franchisor’s brand and development programmes
• Maintain and elevate operational quality through robust company policies, procedures, and standards consistent with franchisor operating requirements
• Actively monitor competitor activity and execute proactive marketing strategies to protect and grow market share
• Ensure rigorous stewardship of company assets, capital expenditure compliance, and financial governance
• Cultivate and maintain strategic relationships with the franchisor, landlords, attorneys, auditors, and other key external stakeholders
• Provide inspirational, unifying leadership to 5 direct HOD reports — building team cohesion, capability, and succession depth
• Champion people development, organisational culture, and employee motivation across the full business

• NQF Level 7 or equivalent — a Business, Commercial, or Financial qualification is required
• Advanced proficiency in Excel and relevant business software tools

• Minimum 10 years’ experience with strong emphasis on operations, marketing, and finance
• At least 3 years in a recent General Management role with direct P&L, revenue, and people accountability in a medium-to-large organisation
• A Quick Service Restaurant or FMCG Retail sector background is essential
• Proven track record in multi-outlet, multi-site, or retail operations at scale
• Experience in short- and long-term strategic planning and execution against approved targets
• Experience working with or within a US-based international company or franchisor environment is advantageous

• Credible, inspiring leader who builds trust quickly across all levels of an organisation
• Skilled at balancing diverse personalities, experience levels, and temperaments within a senior leadership team
• Strong relationship builder and coach with a genuine commitment to developing people
• Sound commercial judgement with decisive, but measured, decision-making ability
• High degree of adaptability and change leadership capability — able to drive transformation without unnecessary disruption
• Exceptional organisational, administrative, and communication skills
• Visible leader — comfortable spending time in the field to understand operational realities firsthand
• High energy, resilient, and able to perform consistently under pressure and through periods of sustained intensity

POSITION INFO:
General Manager (Quick Service Restaurant Franchise)