General Manager

SUMMARY:
A premier ultra‑luxury lodge is seeking a dynamic Zimbabwean National to step into the role of GENERAL MANAGER and lead their team.

POSITION INFO:
Set within Zimbabwe’s untamed wilderness, this luxury lodge offers guests an immersive safari experience that combines refined hospitality with the raw beauty of nature. The General Manager is central to delivering this vision—overseeing all operational departments, ensuring seamless guest journeys, and driving both financial performance and team development. This role requires a balance of strategic oversight and hands-on leadership, ensuring every detail reflects a commitment to excellence, sustainability, and unforgettable guest engagement.

Core Criteria:

• Diploma or Degree in Hospitality Management or related field
• Minimum 5–8 years’ experience in a senior lodge or hotel management role
• Experience within luxury safari lodge environments preferred
• Strong financial and operational management capability
• Proven leadership and people development skills
• Excellent communication and problem-solving ability
• Guest-centric mindset with strong attention to detail

Candidate Responsibilities:

• Oversee daily lodge operations across all departments
• Ensure consistent delivery of luxury guest experiences
• Maintain brand standards across accommodation, dining, and guest areas
• Monitor service delivery and implement operational improvements
• Align lodge operations with guest itineraries
• Manage operational budgets and departmental expenditure
• Monitor revenue performance and cost control measures
• Analyse financial reports and implement corrective actions
• Support procurement processes and supplier management
• Ensure compliance with internal financial controls
• Maintain high standards of personalised guest engagement
• Monitor guest feedback and implement service enhancements
• Oversee delivery of special guest experiences and events
• Lead, develop, and mentor department heads
• Support recruitment, onboarding, and performance management
• Foster a positive team culture aligned with hospitality values
• Ensure staff training and development initiatives are implemented
• Ensure compliance with health, safety, and environmental standards
• Oversee risk management and emergency preparedness protocols
• Maintain regulatory compliance relevant to Zimbabwean hospitality operations

This is a Live-Out position, open to Zimbabwean nationals only.

 

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