General Manager

SUMMARY:
An intimate Big Five safari lodge within a vast private game reserve is seeking an accomplished GENERAL MANAGER to lead its operation.

POSITION INFO:
This is a hands-on leadership role for a senior hospitality professional who understands what it takes to run a small-footprint luxury lodge to an exacting standard. With just five suites, every guest interaction carries weight, and the GM will be expected to be a visible, engaged presence across the entire operation, from the boma to the bush and everywhere in between. Core Criteria: Minimum 5 years' experience as a General Manager or Lodge Manager within a luxury safari lodge Minimum 7 to 10 years' total experience in luxury hospitality Diploma or degree in Hospitality, Hotel, Tourism, or Business Management Proven track record managing all-inclusive luxury lodge operations across multiple departments Strong financial and commercial management skills, including budget preparation and GOP accountability Solid understanding of safari operations, conservation protocols, and reserve compliance Experience building and leading multidisciplinary teams, including HOD mentorship and succession planning Comfortable hosting VIP guests, travel partners, and media visits personally Core Responsibilities: Lead all day-to-day lodge operations and ensure seamless coordination across departments, including Rooms, F&B, Housekeeping, Maintenance, Safari Operations, and Guest Experience Personally host VIP guests and travel trade visitors, and maintain exceptional guest satisfaction scores Prepare and manage annual budgets, monitor costs across all departments, and produce monthly financial and operational reports Recruit, coach, develop, and retain a high-performing team, with a strong focus on accountability and engagement Work closely with the Executive Chef to deliver exceptional dining experiences in line with luxury safari standards Oversee wine, beverage, and cellar management Partner with the Head Guide to maintain guiding standards and ensure safe, memorable safari experiences Oversee preventative maintenance schedules and capital expenditure projects, ensuring the property is kept to an immaculate standard throughout Champion conservation and sustainability initiatives, community engagement, and responsible tourism practices Build and maintain relationships with travel agents, DMCs, and tour operators, and support marketing and business development efforts Ensure full compliance with health, safety, hygiene, fire, and security legislation This is a live-in position.