General Manager Coupl

SUMMARY:
As seasoned operations professionals in luxury hospitality, you will jointly oversee the day-to-day functioning of our exclusive lodge, ensuring every detail reflects the highest standards of excellence and sophistication. Your strategic vision, operational expertise, and unwavering commitment to guest satisfaction will be key in maintaining our reputation for unparalleled service and elegance.

POSITION INFO:

Key Responsibilities

• Oversee the full scope of lodge operations in partnership with the Ops Management Team.
• Manage budgets, monitor financial performance, and implement strategies to maximise profitability.
• Prepare and present operational reports, including occupancy, revenue, and cost analysis.
• Resolve operational challenges efficiently, including leading annual union negotiations.
• Champion eco-conscious practices (water conservation, waste reduction, energy efficiency).
• Foster a guest-centric culture, ensuring every interaction is memorable and personalised.
• Drive continuous innovation and attention to detail in the lodge’s offering.

• Develop and execute operational strategies aligned with the lodge’s luxury positioning.
• Collaborate with senior leadership to shape long-term goals and drive improvement.
• Support the broader vision of the group as directed by the General Manager of Operations.

• Allocate staff, equipment, and resources effectively to uphold service excellence.
• Evaluate and refine operational workflows to boost efficiency and guest satisfaction.
• Implement innovative practices to streamline service delivery.

• Manage procurement and logistics to ensure timely delivery of goods and services.
• Build strong supplier relationships and mitigate supply chain risks.

• Lead, train, and inspire a high-performing team across all departments.
• Promote collaboration, excellence, and accountability.
• Maintain high morale through effective leadership and staff development.

• Uphold rigorous quality standards at every guest touchpoint.
• Implement corrective measures where necessary to maintain brand standards.
• Identify and mitigate potential operational risks with contingency plans.

• Leverage technology to improve operational efficiency and guest experience.
• Stay ahead of hospitality tech trends and integrate relevant tools.

• Maintain seamless communication between all departments and Head Office.
• Work cross-functionally to ensure operations align with strategic goals.

Minimum Experience & Requirements

• Matric (minimum); Hospitality Degree/Diploma advantageous.
• Minimum 5 years’ General Management experience in the luxury lodge/hospitality sector.
• Proven track record in delivering exceptional guest experiences.
• Excellent communication, customer service, and organisational skills.
• Strong leadership, problem-solving, and financial management abilities.
• Ability to multitask and work under pressure.
• Valid RSA ID, Driver’s Licence, and own transport.
• In-depth knowledge of game reserve and luxury safari operations.
• Well-presented, dynamic self-starter with a professional personality.
• Proficient in MS Word, Excel, and PowerPoint; OPERA Cloud or similar PMS experience beneficial.