General Manager - Fuel and Convenience Retail

SUMMARY:
Overview:
We are seeking an experienced and dynamic General Manager to oversee the full operations of a busy
service station – including the fuel forecourt, convenience store, and in-store coffee shop.

The ideal candidate will provide strong leadership, ensure smooth day-to-day operations, and drive profitability while maintaining world-class safety and service standards.

POSITION INFO:
Key Responsibilities
Operational Leadership

• Oversee all site operations across the forecourt, convenience store, and coffee shop.
• Support and guide the Convenience Manager and forecourt supervisors to meet operational, safety, and service goals.
• Ensure all daily checklists, HSSE routines, and compliance standards are consistently maintained.

• Lead, mentor, and motivate the site team through direct reports (Convenience Manager and forecourt supervisors).
• Ensure efficient staffing, scheduling, and performance management.
• Promote teamwork, accountability, and clear communication across departments.

• Oversee stock management processes across the site.
• Monitor wet-stock reconciliations, conduct periodic audits, and ensure accurate reporting.
• Review stock and sales data to control ordering, reduce wastage, and optimize profit margins.

• Track site-wide performance and identify opportunities for sales growth.
• Implement pricing strategies, promotions, and operational improvements to meet targets.
• Drive profitability through sound financial control and cost management.

• Maintain exceptional customer service levels across all departments.
• Train staff on company service standards and handle escalated customer issues professionally.
• Foster a welcoming, customer-first environment at all times.

• Act as the site’s primary Health, Safety, Security & Environment (HSSE) representative.
• Ensure adherence to all safety protocols and local regulatory standards.
• Conduct regular inspections and implement corrective actions where needed.

• Oversee daily and monthly financial reconciliations and reporting.
• Consolidate operational and financial data from department heads for submission to head office.
• Ensure robust cash handling and point-of-sale control measures.

• Supervise merchandising and promotional execution within the shop and café.
• Coordinate with head office and suppliers for in-store campaigns and product displays.
• Monitor product rotation and maintain brand presentation standards.

• Ensure all facilities and equipment are well-maintained and operational.
• Manage repairs and service schedules for pumps, POS systems, refrigeration, and coffee machines.
• Maintain the site’s appearance to brand standards (forecourt, restrooms, shop, and café).

• Liaise with Territory Managers, franchise partners, suppliers, and service providers.
• Represent the site in meetings and audits, maintaining positive stakeholder relationships.

• Experience: Minimum 5 years’ experience in fuel retail, convenience, or QSR management.
  Experience in managing a busy service station with a café or food service component is highly advantageous.
• Leadership: Proven ability to lead a diverse team, manage performance, and foster a positive work culture.
• Customer Service: Strong interpersonal skills with a passion for customer satisfaction.
• Financial Acumen: Competence in budgeting, reconciliations, and financial reporting.
• Technical Skills: Proficient in MS Office (especially Excel) and experienced in POS and inventory systems.